Field Operations Manager

Steris Corporation
life insurance, parental leave, paid time off, paid holidays, tuition assistance, 401(k)
United States, New York, Manhattan
Dec 27, 2024
Field Operations Manager Req ID: 45464 Job Category: Service/Technical Services Manhattan, NY, US, 10001 Workplace Type: Remote At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Summary: This role will be a hands-on operational leader within the Service Operations division. Will have an average total headcount of 7-15 direct reports that provide on-site surgical instrument repair and cleaning. This role requires travel by driving a motor vehicle. If offered this position, STERIS will run a 7 year driving record check, as part of our onboarding process. This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: New York What You Will Do As A Manager Of Field Operations: Stays updated, ensures compliance and models required safety procedures and requirements of mobile lab operations, including safety, regulatory and the use, care and maintenance of company and Customer assets (tools, P-Card, systems and related equipment). Leads/supports continuous improvement, training and other operational initiatives. Acts as first escalation point for Customer and employee issues that exceed Repair Specialist authority and including determining if other support is required (Area Operations Manager, HR, HSE). Manages and tracks Customer trends and utilizes insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk. Strategizes with STERIS sales and service teams to develop and optimize new and existing business. Responsible for performance management, coaching, and disciplinary action for the mobile teams supported, employee adherence to compliance and safety protocols, training management, and resource planning. The Experience, Skills, and Abilities Needed: Required: * Associates degree and 3 years of surgical instrument experience with 1 year of leadership. * High school diploma or GED required. * In lieu of Associates degree, must have 7 years relevant work experience including demonstrated skills in surgical instrument repair, leading others, experience in Customer Service/ Sales environment with frequent Customer contact and daily operational/ support actives. * Strong conflict management skills required. * Must have strong verbal and written communication skills. * Strong Microsoft experience required. * Must be 21 years old to meet FMCSA requirements for commercial driving. * Must have a valid driver's license with an acceptable driving record. * Must be able to pass a DOT medical exam. * This role will have 100% field based presence with overnight travel up to 50%, based on size of territory. * Must be able to be compliant with hospital/Customer credentialing requirements. What STERIS Offers: We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: Extensive hands-on training and development Career progression path with growth and training opportunities Competitive pay Overtime opportunity Annual merit review and incentive plans Uniforms and all necessary tools provided Business travel and all related expenses paid Medical, vision, prescription, dental and life insurance 401(k) with a company match Paid time off that accrues from day one and paid holidays Tuition assistance #LI-AC1 Pay range for this opportunity is$78,500.00-$109,987.50.This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company's 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week. STERIS is an Equal Opportunity Employer.We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. Req ID: 45464 Job Category: Service/Technical Services Location: Manhattan, NY, US, 10001 Workplace Type: Remote Life at STERIS STERIS Sustainability Nearest Major Market: Manhattan Nearest Secondary Market: New York City Job Segment: Operations Manager, Performance Management, Manager, Operations, Human Resources, Management