Director of Technology, Customer 360

Bright Horizons Children's Centers
life insurance, vision insurance, 401(k), retirement plan
United States, Massachusetts, Newton
Dec 27, 2024
The Director, Technology Customer 360 will shape, architect and socialize strategic investments to help the organization deliver next-generation technology. Will create and communicate detailed technology architecture and implementation roadmap. Leads technical teams through design and development of technology platforms integrated with transactional systems, external data sources, and marketing activation platforms. Provides subject matter expertise on transformational initiatives and business value. This is a hybrid role in our Newton, MA office. What you will be doing: Lead meetings and workshops driving to key decisions and all things relevant to the overall technology initiative and marketing enablement ecosystem as it relates to data, integrations, and activations. Act as overall program lead implementing technology initiatives and technical lead overseeing technical delivery from strategy and roadmap planning to project mobilization to technical implementation. Define and implement marketing solutions that deliver on data-driven, personalized, one-to-one, experiences. Keep informed of the latest technology trends and innovations across all digital capability areas (data integration, master data, customer data, marketing automation, marketing resource management, digital asset management, web content management, and commerce). Provide points of view on vendor platforms and technology landscape to support client transformation initiatives What we hope you bring to the role: Bachelor's Degree (3 years of additional relevant experience would be considered in lieu of applicable degree). Minimum 10 years of experience developing and implementing marketing ecosystems with a specific focus on data and customer data platforms. Minimum of 5 years of experience with one of the following vendor products - Microsoft D365 CID, CIJ, Adobe Experience Cloud, Salesforce Marketing Cloud, Salesforce Commerce Cloud (B2B and/or B2C), and/or SAP Commerce Cloud (hybris). Minimum 5 year playing a key role in digital transformation initiatives. 5 years of Microsoft Customer Insights - Data & Customer Insights - Journey Certification or similar implementation - Green field, Brown field is Preferred. At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. Additional Job Requirements Strong leadership skills, including the ability to facilitate team meetings effectively and to deliver constructive feedback as well as managing and/or being managed by remote teams/offices Experience collaborating with Product Managers on technology roadmaps Experience in a consulting environment and/or digital agency with demonstrated track record of continuing responsibilities, creativity and innovation. Strong knowledge of vendor marketplace including cloud platforms, Marketing Technology and integration platform providers Experience with technologies and processes for marketing, personalization, enrichment, data orchestration and integration Compensation Range: The annual starting salary of this role is between $170,000 - $190,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for a 10% bonus plan as well as long-term incentive compensation. Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: Medical, dental, and vision insurance 401(k) retirement plan Life insurance Long-term and short-term disability insurance Career development for you plus free college degrees for your teachers through our Horizons CDA & Degree Program Compensation Range: $170,000 - $190,000 Life at Bright Horizons: Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us. HAVING TECHNICAL ISSUES WITH YOUR APPLICATION? Contact us at bhrecruit@brighthorizons.com or 855-877-6866. Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.