Coordinator, Web Content (Team Mercury)

Web Content Coordinator

Job title: Web Content Coordinator

Department: Marketing and Communications (Team Mercury)

Reports to: Web Content Manager

Position overview:

The Web Content Coordinator is responsible for working with various departments across the organization (Village) to maintain content, governance and the proper functioning of DaVita's intranet, the VillageWeb. The Web Content Coordinator will serve as the subject matter expert of content management systems, and identify ways to enhance the overall digital user experience. This position will also monitor emerging best web practices and interpret user engagement analytics. In addition, this role will be instrumental in supporting large-scale web projects and collaborating with cross-team leadership on project deliverables.

Key duties:

• Serve as subject matter expert of content-management systems (Sharepoint)
• Identify strategic solutions to build and publish content that meet needs of various teams
• Troubleshoot and resolve intranet-related tickets filed using ServiceNow
• Maintain established governance practices for the platform
• Conduct page audits and evaluate analytics to improve page performance
• Provide guidance around keywords, language and metadata tags to improve search functionality
• Contribute to strategic vision for intranet improvements and enhancements
• Maintain message and design integrity on all intranet pages by using DaVita's branding

• Work closely with intranet content owners across lanes to develop and maintain relevant content

• Support the planning and execution of special projects related to the intranet
• Support metrics/analytics reporting for intranet-related channels
• Work with IT to improve back-end functionality of the platform
• Support content owners across the Village
• Act as a liaison with appropriate vendors

Minimum qualifications:

• Minimum 1-2 years of web, marketing or communications experience
• Bachelor's degree in a related field
• Experience using various content management systems
• Proficient at editing, reporting and project management
• Ability to plan, prioritize and independently execute the completion of all projects in a fast-paced environment
• Ability to deliver with accuracy, integrity and attention to detail within established deadlines
• Effective and efficient in managing relationships; communicating with all levels of management, executives and outside vendors

Preferred qualifications:

• Experience working in SharePoint/Microsoft suite
• Experience using ServiceNow or knowledge of similar workflow automation platforms (Zendesk, Hubspot, etc.)
• AP style proficiency

About the position:
This is a salaried position. This position follows a hybrid schedule that requires two (2) days per week working from DaVita's World Headquarters building in Denver, CO.

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Applications are accepted on an ongoing basis.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.