Account Manager

Our Account Managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your own portfolio of customer accounts and be given ownership to build a work schedule that best suits you and your customers. You'll make sales by maintaining customer relationships, demonstrating our latest tools on the spot, and providing high level customer consultation.

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

• Building relationships - you'll meet with customers at a moment's notice or be actively present to capture the perfect business opportunity. You understand to create value in account(s) through long-term, profitable relationships
• Time and Territory Management (TTM) - creating a daily schedule (including presence on jobsites and client offices) to optimize client potential and sales productivity by zone territory
• Be a Hilti Champion - you'll carry the technical knowledge to present high level customer consultations in your defined territory and represent the Hilti brand in the marketplace
• Tracking your progress - you'll utilize Salesforce to record all the interactions you had to make a sale as reporting is a key part of this role

Hilti North America has been consecutively recognized in Selling Power's Top 50 Companies to Sell For in the last 18 years, coming in at #6 in 2023.

In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including:

• Medical/Dental/Vision coverage effective on your first day of employment
• 401(k) plan with dollar-for-dollar matching, up to 6% matching, up to 6% match and fully vested after one year of employment
• Generous Paid Time Off policy and holidays including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Education reimbursement and student loan assistance
• Up to five days per year of back-up daycare
• Life, accident and disability insurance
• Employee Assistance Program (EAP), company-paid wellness screenings
• Opportunities for growth - shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

• Bachelor's degree preferred or equivalent work experience.
• At least one-year prior experience in customer service and/ or sales working directly with customers, preferred (either over phone or face-to-face).
• Ability to thrive both independently and in a team environment.
• Demonstrated ability to develop engaged customer relationships and effectively implement strategic concepts.
• Excellent time and territory management skills.
• Must be persuasive, sales driven, customer focused, and a team player.
• Proficient computer skills including MS Office Suite, and smartphones.
• Must maintain a professional business appearance in accordance with HNA dress policy at all times.
• Career advancement may require domestic and/or global mobility.

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It's why we haven't gone through any waves of layoffs - even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It's why most of our account managers come from a non-construction background.

Success at Hilti comes down to teamwork and ability - the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.

This job is #LI-Hybrid, meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.