ISP Support Technician

TEKsystems
$15.00 - $15.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Dec 24, 2024
Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues Strong problem-solving skills and attention to detail including multi-tasking Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned Perform other duties as assigned Skills* Windows 10, Windows 7, call center support, Troubleshooting Additional Skills & Qualifications NRTC wants a group of 14 ISP technicians to be LOCAL to either their Cedar Rapids IA, Huntsville AL or Raleigh NC centers if possible. Training will start on Monday 1/13. Mixture of first and second shift schedules after six weeks of training, which is also remote. The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr. AA or some sort of completed education in Computer Science or related IT field obtained 2 Certifications in A+, Security+, Net+ or CCNA. Experience Level Entry Level Pay and Benefits The pay range for this position is $15.00 - $15.50 * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position will be accepting applications until Jan 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.