Concierge RSR

RENEWAL BY ANDERSEN SUMMARY

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY

Renewal by Andersen is looking to add a Concierge RSR to our team in Roseville, MN. The Concierge will provide Signature Service by serving as a single point of contact for our homeowner customers. They will partner with the sales teams to provide a customized level of communication with each homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customers' experience in upgrading their homes.

RESPONSIBILITIES:

• Provide Signature Service to homeowners
• Create and maintain homeowners' job files
• Build a concrete relationship with the homeowner
• Work with retail service reps and scheduling teams to move the homeowner's job through the process
• Work with sales reps to resolve any paperwork issues, change orders, on-hold jobs or jobs in progress
• Schedule homeowners' technical measures, installation dates, and make reminder calls
• Send out the post-installation survey and resolve any post-installation situations

QUALIFICATIONS:

• High school diploma or equivalent
• 1+ years of customer service experience
• Must possess strong communication skills and time management skills
• Strong competence in MS Office software
• High attention to detail & level of organization
• Excellent interpersonal skills and the ability to organize simultaneous tasks

CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We're committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing. There is great respect for life outside of work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers' expectations.

As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:

Benefits include, and are not limited to:
Medical/Dental/Vision/Life Insurance
Health Savings Account contributions
Paid holidays plus PTO
401(k) plan & contributions
Professional development and tuition reimbursement opportunities
Charity contributions
Nationwide career opportunities

SALARY INFORMATION: Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.The pay range for this position is $24.45-$34.45 per hour.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.