HIT Program Manager

About This Role

iRhythm is currently seeking an experienced and motivated Health IT Program Manager to join our Digital Solutions team. This is a remote position that can be located anywhere in the US. This is a new role on our team and will be responsible for designing and deploying technology-enabled solutions to enhance the overall experience of iRhythm's health system partners. You will oversee the creation of processes and tools that encourage effective Zio adoption, drive optimal usage of the EMR and other software tools, lead education of our staff and customers about best practices, and serve as a hub for information flow for this area across our company. Managing this role successfully will take a mix of people skills, project & process management, healthcare industry knowledge, and influence up, down, and across the organization.

Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Goals of this role:

• In partnership with cross-functional teams, support our growth goals of Zio adoption across health systems and innovative channels.
• Create awesome stuff. Use your innovative mindset and systems thinking to create new programs, tools, and offerings that our teams can implement across our customer community to make their experience with Zio more beneficial and streamlined.
• Accelerate and optimize the adoption of digital solutions (e.g. EHR integrations) within our health system partners, via these scalable solutions and programs.

Specific job responsibilities include:

• Support company priorities such as improving device return rates, increasing patient access and care pathway development, and partnering with our product team to drive a customer-centric roadmap.
• Deeply understand our customers' workflows (in the EMR and in care settings) and develop best practices for implementation of our Zio service via available technology solutions.
• Assist sales and account management teams in explaining iRhythm's EHR integration workflows, optimal EMR configuration opportunities, and recommendations to prospective customers.
• Establish relationships with high priority decision makers, physicians, and C-Suite in health information technology to facilitate access to Zio and influence further adoption.
• Align iRhythm digital capabilities with customer EHR capabilities to enhance the experience with Zio for clinicians, support staff, and administrators.
• Assist commercial organization in monitoring external technical and business environment for innovative needs, and in developing new resources for use with customers.
• Identify and develop key opportunities between iRhythm and relevant HIT vendors, influencers, policy makers, customers or other key stakeholders across the industry.
• Provide educational support to the broader iRhythm commercial teams regarding existing capabilities and emerging trends/implications in our digital technology solutions.
• Oversee and facilitate the development of processes and best practices to incorporate into our EHR integration implementations. Develop tracking tools and feedback mechanisms to ensure these are broadly adopted and are making the intended impact.
• Based on customer success data for health systems, identify opportunities for workflow or process improvement and coordinate effective follow up to drive those improvements.
• Develop KPIs that demonstrate the importance and impact of an effective adoption and readiness program for customers implementing an EHR integrated workflow. Own the ongoing improvement of these measures.
• Develop post-implementation workflow adoption tracking mechanisms and processes for re-engaging with customers as needed.

About you:

You are a pioneer that isn't afraid to take calculated risks. You're a big picture thinker that can both perform the analysis and then develop the strategy and implementation plan to take action on your findings. You are a strong communicator that is equally comfortable influencing a clinician's workflow decisions as you are presenting a new strategic initiative to internal leaders to change a process or direction. While a large piece of this role is customer-facing, this team interacts with nearly every other division at iRhythm, and we are looking for someone that is excited about building out a new function that has the opportunity to both improve our customer's adoption of our digital solutions and to drive significant business growth for our company.

The ideal candidate will have experience working with health systems and developing EHR and operational workflow recommendations on either the health system or vendor side.

In addition to the overview above, here are a few key skills and qualities we're looking for from you:

• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
• At least 5 years of experience with EHRs (Epic, Cerner, or Athenahealth experience preferred).
• Significant knowledge of, and experience with, EMR workflow development and best practices for user adoption and education within a health system setting.
• Experience working in the cardiology space is ideal, either in an operational or support role within the health system or vendor.
• Demonstrated strategic, analytical and problem-solving thinking.
• Significant experience with Microsoft Office (Visio, Word, PowerPoint) and associated tools for workflow documentation, user education, and project management.
• Excellent communication and presentation skills
• Proven success working with health systems or providers in a strategic and consultative capacity, ideally including how to effectively leverage Health IT tools with customers and prospects.
• Strong understanding of the healthcare landscape and health economics is preferred.
• Experience in a clinical informatics role (either at a health system or vendor) is a bonus.
• Bachelor's degree or relevant experience in the healthcare field.

• Ability to travel up to 50% of the time, as needed. This may include travel to customers, conferences, internal meetings, or other in-person opportunities.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!

FLSA Status: Exempt

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