Clinical Administrative Coordinator - Remote MN or WI

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time (40 hours/week) Sunday - Thursday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:30am - 3:00pm. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of on-the-job training. The first 2 weeks of training is onsite. The hours during training will be 8:00am to 4:30pm, Monday - Friday for all four weeks.

If you are located within Minnesota OR Wisconsin, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Reviews electronic chart documentation ensuring correct patient, location, and no duplicate information.
• Processes release of information (ROI) requests.
• Manages requests for documentation and information.
• Scans and edits documents in the electronic medical record.
• Locates, logs, retrieves, files, and delivers medical records stored in various mediums and systems.
• May train and mentor co-workers.
• Analyzes documentation and tracks completion to meet regulatory requirements.
• Promotes principles of health information accuracy, transparency, currency, accessibility, relevancy, and reliability.
• Work with Microsoft Word, Excel (create, edit, save documents and spreadsheets) and Outlook (email and calendar management)
• Other duties as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent experience
• Must be 18 years of age OR older
• 1+ years of Customer Service experience within a hospital or healthcare environment
• Experience with Microsoft Office products
• Ability to travel to 2925 Chicago Avenue Minneapolis, MN 55407 for first 2 weeks of training
• Ability to work Sunday - Thursday, 06:30AM-3:00PM

Preferred Qualifications:

• RHIT or RHIA certification
• 2+ years of customer service experience
• Experience working within the health care Industry and with health care insurance
• Experience working in a hospital, physician's office or medical clinic setting
• A clerical or administrative support background
• Experience working in a call center
• Bilingual fluency in English and Spanish
• Knowledge of medical terminology
• Knowledge of federal and state programs that will benefit coverage for clients
• Previous experience communicating with patients & staff with various educational & socio-economic backgrounds

Telecommuting Requirements:

• Reside within MN or WI OR within a commutable distance to the office at 2925 Chicago Avenue, Minneapolis, MN 55407
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.