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IT Support Identity Access - Level I - Gardena, CA

Optum
paid time off, paid holidays, tuition reimbursement, 401(k)
United States, California, Gardena
Dec 27, 2024
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Support Tech, IT Identity Access will report to the Manager, IT User Access and work collaboratively with the IT Helpdesk team to efficiently manage the technical aspects of the employee lifecycle, including on-boarding new hires, re-hires and off-boarding departing employees. This role is crucial in ensuring a seamless and secure transition for employees during these processes. You will collaborate with various departments to successfully facilitate Episource workforce onboarding and offboarding employee technology resources. Hours: This position is full-time (40 hours/week) Monday - Friday with the ability to be on call on the weekends. Location: 500 W 190^th St, Suite 400, Gardena, CA Primary Responsibilities: Workforce user account maintenance, including Microsoft Active Directory, SSO, application assignment Prepare and ship equipment to new workforce member Take active role in new hire orientation and support Ensure asset inventory is maintained up to date Retrieve equipment from terminated employees Maintain HIPAA and HITRUST compliance Requires an individual to maintain the ability to work in an environment with PHI / PII data May be assigned other duties Must maintain compliance with all company policies and procedures Ability to maintain a high level of service delivery, fostering team development, and contributing to the overall success of the Technology department At times may provide direct supervision for assigned projects, and office equipment troubleshooting What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Bachelor's degree in information technology, Computer Science, or a related field or 2+ years of experience in IT Support, preferably in the healthcare or technology industry 2+ years of experience in IT Support, preferably in the healthcare or technology industry (If applicable) 2+ years of experience with user account management, hardware/software deployment, and IT security best practices 2+ years of experience with industry standards and practices Intermediate level of experience in IT support, particularly in on-boarding and off-boarding processes Intermediate level of computer proficiency (MS Office-Word, Excel, Outlook) Soft Skills: Problem-solving skills and attention to detail Excellent level of verbal and written communication skills, including ability to effectively communicate with internal and external customers Must be able to work under pressure in a fast-paced environment and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices High level of ethics, integrity, discretion, and confidentiality California Residents Only: The hourly range for California residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED