Rehab Tech-PT Scheduler-LCMC - PHYSICAL THERAPY

Summary:
*Provides exceptional patient experience for each patient case
*Accuracy in scheduling is paramount in performance
*Uses advanced visit types in a multi-disciplinary specialty
*100% validation prior authorizations/certifications/referrals are in place PRIOR to treatment
*Perform non-clinical patient and family education
*Coordinate admission paperwork when applicable
Responsible for the basic cleaning and upkeep of the Rehab Department.
Assists therapists with patient care and other departmental duties.
May include coverage in inpatient or outpatient settings

Type of Opportunity: Part Time (.45 to .89)
FTE: 0.800000
Exempt: No
Work Schedule: Days

Schedulee a one-on-one chat with a Clinical Recruiter by clicking here

Other information:
*High school or equivalent
Short-term training in Medical Terminology.

UPDATED 5/5/22

Education:
Essential:
* High School Diploma or GED

Responsibilities:
Customer Service and Caring Practices:
*Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
*Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
*Ability to manage conflict and appropriately request the help of a supervisor when needed
*Round with patients waiting to insure their comfort and to inform of delays when applicable

Encounter Components:
*Performs the patient scheduling process and validates accurate patient demographics
*Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses
*Meet 1 on 1 with patient to schedule invasive procedures in or out patient
*Advised patient and patient families of non-clinical instruction
*Develop and maintain a positive relationship with other departments/personnel
*Follow protocols for scheduling such as utilizing assigned block time
Assists therapists/assistants with patient care and other departmental duties.
Performs other patient care procedures under the guidance of a licensed clinician.
Must demonstrate knowledge of the principles of growth and development over the life span of patients served.
Able to prioritize appropriately and escalate concerns to appropriate licensed clinician/management team.
Understands indications, contraindications, physiological effects and application of all modalities appropriate
Basic knowledge of medical terminology, anatomy, modalities pertinent to the rehab setting.

Financial Accountabilities:
*Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center
*Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patient representative, OR, etc) if a breakdown occurs

Message Management:
*Formulates complete and accurate messages and routes to the appropriate Epic in-basket pool or staff to support operational aspects of patient care.

Medical Record Components:
*Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records

Patient Relations
*Comprehend quality service connection to patient satisfaction and reimbursement
*Perform confirmation calls when applicable to include directions and instructions as required by the visit type

Patient Safety
*Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic management or Clinician to alert the clinical team. Assist in any manner the clinic team directs.
Ensure Clinic area, check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat.
*Report any concern that may create a safety issue.
Responsible for the basic cleaning and upkeep of the Rehab Department

Quality Improvement:
*Appointment reminder calls
*Rescheduling
*Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines
*Works with Clinicians and Rehab management to maximize schedule effectiveness
*Willingness to work in a positive manner to assist in development of new programs
Participate in environmental rounding as needed.
Restock rooms and gym area with linens and supplies
Maintain routine service logs for department equipment.

Other responsibilities:
Maintain supply inventory, monitoring expiration dates and placing orders as requested.
May perform time keeping duties
Other duties as assigned

C.A.R.E.S Behaviors:
*Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

Learn more about our employee benefits:

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As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

About Our Regional Delivery System

Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico

New Mexico continues to grow steadily in population and features a low cost-of living.

Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.

New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

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