Field Service Technician

ChampionX has an immediate opening for a Field Service Technician located in Pecos, TX. This is your opportunity to join a growing company offering a competitive base pay and benefits.

What's in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
• Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement
• The chance to Improve Lives in our community with regular outreach and volunteerism opportunities
• The chance to join a learning and problem-solving culture
• New hire orientation is provided
• On the job training on processes, procedures, and product assembly
• Company provides all required PPE and includes reimbursement for steel toes shoes and prescription safety glasses
• Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid life and disability insurance, health savings account with company provided funds, paid vacation & personal time and so much more!

What You Will Do:

• Be responsible for performing onsite customer support activities for chemical injection pumps and tanks, such as troubleshooting, installations, repair and set ups.
• Using company guidelines, perform onsite preventive maintenance and routine repair after installation
• Delivery of equipment to location
• Trouble shoot and repair equipment at the field location
• Install and troubleshoot equipment
• Individual contributor
• Attendance and punctuality are expected upon accepting this position
• Properly follow company and OSHA safety procedures (steeled toed shoes, safety glasses and other Personal Protective Equipment that is required must always be worn while performing job)
• Maintain high ethical standards
• Perform moderately complex customer support activities, including installations, routine repairs and maintenance of chemical injection pumps and accessories
• Assemble different parts of manufactured products using hand tools, power tools, machines, and equipment
• Inspect all materials, components, subassemblies, etc. to assure they meet the accepted quality standards
• Trouble shoot and repair equipment at the field location
• Install and troubleshoot communication equipment
• Read and follow work instructions, work orders, production drawings and sample assemblies, or receive verbal instructions regarding duties to be performed
• Process and submit customer service transactions such as service tickets accurately
• Provide accurate and timely information regarding availability of in-stock items
• Answer basic inquiries from customers providing basic technical product and applications support
• Refers customers to local sales representative for further sales & service requests
• Drive a company vehicle and makes deliveries to customer locations
• Obtains signatures for deliveries made, as required
• Work alone and/or under general supervision
• Develop good working relationships with customers through frequent and professional written and verbal communication
• Communicate professionally & effectively with customers when delivering both good and bad information
• Know and complies with all safety policies and procedures
• Work unconventional hours and potentially weekends to provide our required level of service on occasion
• Attend work in predictable and regular manner
• Participate in Lean events with active involvement in CI initiatives
• Report unsafe acts or conditions to supervision immediately as noticed
• Field Service territory will include Permian Basin around the Pecos, Texas region

Minimum Qualifications:

• Immigration sponsorship is not provided for this position
• Candidates must reside in: Pecos, Texas or surrounding area
• Basic knowledge of industrial safety, proper hand and power tool use, and other motorized material movement equipment
• Motor vehicle records must meet the standards for the company vehicle driving policy
• Must meet DOT physical requirements and training
• Able to lift at least 40lbs
• Proficient in MS Outlook and Excel
• High mechanical aptitude
• High accuracy in data entry
• Strong interpersonal skills to effectively interact with customers and various levels of management.
• Excellent time management and prioritization skills with a high level of persistency in meeting delivery schedules
• Basic analytical and problem-solving skills
• Must be able to travel daily away from the shop daily.
• Speak, read, and write English fluently
• Follow all safety policies and company-wide safety requirements
• Predictably and regularly attend work and be punctual

Preferred Qualifications

• High level of analytical and problem-solving skills
• Vocational/Technical training or certification, or equivalent experience.
• 5 years of experience performing moderately complex installations independently and or in teams.
• 5 years of experience in strong customer service relations, including the ability to explain and train.

Physical Demands:

• Role is deemed safety sensitive and may be subject to employer or customer drug and alcohol testing.
• Minimal ladder climbing, stair climbing, twisting, stretching, collating/filing and using a keyboard up to 10%.
• Occasional squatting, walking and writing between 11% and 33%.
• Frequent crouching, kneeling, reaching, and dialing between 33% and 66%.
• Constant bending, lifting up to 40lbs, pushing, pulling, handling, holding, grasping, turning with hands, fingering including picking pinching and fine manipulation, sitting, standing, driving, seeing, hearing and speaking greater than 66%.
• Regular field work in outdoor conditions.
• Onsite at customer field operations
• Must wear Personal Protective Equipment at all times as required
• May be exposed to hazards including chemical, electric shock, fluids, and waste materials
• Working with moving mechanical parts and power tools

About ChampionX

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

Our Commitment to Diversity and Inclusion

AtChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.