Client Technology Specialist

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About the role:

We're looking for a skilled Cvent Technology Solutions Specialist to join our team! You will collaborate with your peers to ensure the overall management of our client specific Cvent platform and ongoing development of the operations support of meetings end to end solution. This role will be focused on training, standardization, expanding service offering and on-going education along with identifying and crafting solutions for our internal and external customers.

As a Cvent Technology Solutions Specialist you will:

* Be the subject matter expert for the administration of Cvent & other related meeting technology tools* Work closely with the business to align on key team and department initiatives

* Partner with Event Operations to provide appropriate technology solutions that support internal process improvements

* Identify, document, and manage tool/technology changes and enhancements providing recommendations to team

* Maintain company-specific system configurations & documentation log

* Maintain graphic and document libraries and organization

* Maintain and create (as required) event templates & budget templates

* Assist with the development of new testing and assessment processes

* Evaluate, all areas of Cvent technology platform, reviewing current standard operating procedures, identifying gaps in process and opportunities to streamline current procedures.

* Experience with system integrations and ability to project manage the process

* Primary point of contact for all meeting operations functional areas utilizing customer specific technology, assisting with any technology questions and challenges

* Contribute to the effective development, coordination, and presentation of enhanced training materials for all employees and vendors including role specific training and new hire onboarding

You're good at

* Excellent Interpersonal, presentation, and verbal and written communication skills* Experience in web development, design, and graphic design a plus in Cvent

* Experience with training is required

* Project Management

You might also have

* Bachelor's Degree required* Cvent Administrator Certifications

* Minimum of 5 years related experience

* Knowledge of the meetings industry

How to apply

Click apply now to be considered.

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

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