Supervisor-Comm Peer Team

Now hiring a Supervisor - Comm Peer Team!

PHS is now hiring a Supervisor to manage a team of representatives by objectively measuring contact performance, diagnosing problems and creating improvement plans. Develop/maintain a coaching model used to track employees performance (quality, production, attendance, etc.) and development. Understand program performance statistics and reporting systems available and work closely with the Manager/Director to apply them in managing service levels and staff performance. Be available to the staff to answer questions, take escalated calls, and monitor performance measures, etc. Motivate and encourage representatives through positive communication and feedback.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Full Time - Exempt: Yes
• Job is based Presbyterian Kaseman - 8120
• Work hours: Varied Days and Hours
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Prefer Qualifications:

3 years experience as a Community Health Worker, Case Manager, Peer Support Specialist, Care Coordinator, or related position. 2 years supervisory experience preferred. Travel required.

• Bachelors degree in a related field, 6 years of additional experience can be substituted in lieu of degree.
  
  

• Recruit, select, and hire staff using established organizational tools to build effective teams.
• Administer performance management for the work unit to achieve positive department and organizational performance results with a focus on customer service using organization and time management skills to effectively coach and develop the work unit.
• Develop, recommend, and implement appropriate social determinant, substance use, and health promotion programs to increase awareness and knowledge relating to the improvement of health on an individual and family basis
• Drive quality and production outcomes to meet departmental/organizational standards and expectations.
• Implement and enforce established policies and procedures.
• Work with delivery sites to incorporate continuous quality improvement into workflows
• Monitor and communicate to team the gaps in resources available to patients
• Provide feedback and respond to direction on process improvement due to the innovative nature of peer teams
• Update community and behavioral health programs, consistent with changing healthcare trends and technology
• Continuously demonstrate excellence in customer service to include accessibility, research, providing options, and timeliness and follow through.
• Role model and mentor others to deliver customer service that meets/exceeds customer expectations, results in high member satisfaction scores, and consistently earns the letter from members and their families.
• Demonstrates community health and peer support knowledge to the team with a focus on continuous learning.
• Interprets data/reports and develops team and individual improvement strategies.
• Works effectively with cross-functional departments and external customers.
• Engages and supports community health workers and peer support specialists by promoting and participating in Department initiatives and being accountable for achieving department business objectives.
• Traveling to community health worker and peer support specialist sites expected.
• Performs other duties as assigned.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

#NCS123

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.