Alliance Account Manager

Supports vision and direction established by the Alliance Director/Manager when managing assigned alliance account relationships. Responsible for activities to drive innovation, continuous improvement and customer satisfaction. Coordinates branch and corporate resources and activities for customer development, project implementation, integration and retention. Formulates and articulates methods and plans for customer business process enhancements in the areas of procurement, logistics, operations, technology, and finance. Develops and maintains successful long-term alliance customer management relationships.

Essential Functions

• Implements and maintains strategies and relationships for the alliance customer while serving as the key contact and advocate.
• Participates in the development and implementation of annual plans and supports long-term goals and direction with the regional management for assigned alliance accounts.
• Ensures there is agreement compliance, customer satisfaction, relationship and process integration, core team communication and follow through for assigned alliance customers.
• Ensures consistent, accurate communication between the alliance customer and Border States.
• Uses established performance metrics to help drive continuous improvement.
• Collaborates with company sourcing, engineering and customer standards to ensure lowest total cost and supply chain continuity for the alliance customer.
• Participates in providing forecasts, strategy planning, coordination of initiatives, presentations, product category strategies, use of measurement tools, planning and coordination of annual efforts, resource deployment, and service management.
• Seeks out and identifies performance and internal relationship concerns and reports those concerns to executive management and helps develop issue resolution plans.
• Participates in established core team meetings.
• Participates in the development and implementation of short-term objectives and action plans to support overall satisfaction and retention of alliance customers, company and customer strategies, sales development, demand forecasting, proposal coordination, presentations, financial projections, cross market strategies, and measurement tools for assigned alliance customers.
• Provides input into the development of new supply chain solutions, systems, technology, methods, ideas, innovations and procedures that ensure retention and overall effectiveness and efficiency in serving alliance customers.
• Provides feedback from the field on customer satisfaction, pricing, products, quality, service, customer needs and new offerings.
• Provides feedback on the performance of vendors and acts as a vendor alignment advisor.
• Monitors sourcing and aggregation activities and collaborates with the alliance team to ensure service, reduce total cost, drive innovation and improvement, enhance relationships and to promote diversity.

Non-essential Functions

• Involved in local supplier diversity events.
• Acts as a corporate customer advocate and performs the duties of the corporate representative for alliance core teams as assigned.
• Adheres to FY budgetary objectives, and provides accurate, timely documentation of expenses, and other information as requested.
• Performs other duties as assigned by supervisor of designate.

• Four-year business, sales, marketing or trade degree or the equivalent in related work experiences.
• Minimum of four-years of prior customer service, marketing, and quotation or sales experience preferred.
• Minimum of five-years of prior distribution sales experience preferred.
• Experience with presenting in front of a large group.
• Technical competence in distribution to understand what drives our customers' business to ensure we deliver meaningful business outcomes.
• Ability to read, write and speak in English required.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software.

• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Excellent interpersonal, written and verbal communication skills.
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Ability to read a one-line diagram (electrical drawings).

Frequency at which you would carry/lift in a typical day:

Occasionally 0 - 33% Frequently34 - 66% Continuously: 67 - 100%

• Lift from Waist:
  
  
  
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
  
  
  
  
• Lift from Floor:
  
  
  
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
  
  
  
  
• Carried for Distance:
  
  
  
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
  
  
  
  

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Frequently
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Frequently
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Frequently
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Frequently
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Frequently
• Desk work (work usually performed at a desk) - Frequently
• Use of a computer - Frequently
• Use of a telephone - Continuously
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Frequently

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.