Customer Experience Representative

Blueprint Solutions, LLC is a leader in clinical office management systems for hearing healthcare clinics, using Java web-based applications. Our software is cloud-based and built on the latest technologies.

The ideal candidate must have excellent interpersonal skills and be able to quickly establish strong working relationships with customers and colleagues. Problem-solving comes naturally to this individual. You are detail-oriented and can take ownership of tasks and projects and see them through to completion. You are technology-savvy, well-versed in office software packages, and comfortable with electronic communications and internet technologies in general. As part of a small and fast-growing company, you will need to be adaptable and flexible to respond to a variety of challenges. There will be many opportunities for learning and professional growth, and your career path will be limited only by your abilities and your drive to succeed.

* Provide exceptional technical support for Blueprint Solutions' customers as a member of our software support team via various platforms such as Freshdesk, ConnectWise Control, and telephone
* Lead the training and installation of our clinic management software
* Act as the point of contact for clients throughout the onboarding process
* Correctly identify, replicate, and thoroughly document issues for efficient issue management
* Work closely with various departments and collaborate efficiently to ensure proper documentation and resolutions of all findings within Freshdesk and JIRA
* Process client requests for system enhancements or modifications to our evolving software

* Bachelor's degree in Business, Liberal Arts, Social Sciences, Science fields preferred or 2-3 years of experience in technology or customer service
* Logical troubleshooting skills and techniques
* Strong interpersonal and presentation skills
* Self-starter - able to use reference material to work independently
* Excellent attention to detail
* Customer-first attitude to clearly communicate details to customers with varying technical abilities in a clinical setting
* Recent graduates welcomed

Benefits
* 3 weeks PTO earned the first year
* 401(k) matching
* Health insurance
* Dental insurance
* Vision insurance
* Flexible spending account
* Life insurance
* Tuition reimbursement
* Competitive salary

Schedule:
* 9-hour shift with 1-hour lunch break
* Monday- Friday

This Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.