Operations Manager

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our careers page.

The Role in Brief:

Operations Manager

EAB is seeking a highly organized and proactive Operations Manager to support the Agency and Adult Learner Recruitment (ALR) departments. The Operations Manager will collaborate across teams, facilitate effective workflows, and ensure the successful execution of projects. The ideal candidate will thrive in a fast-paced, detail-oriented environment and demonstrate strong project management and communication skills.

This role is ideal for candidates with a passion for operational efficiency, strategic problem-solving, and collaborative teamwork. If you are excited to contribute to innovative marketing initiatives and operational excellence at EAB, we encourage you to apply!

This role may be based in Richmond, VA or Washington, D.C.

This position is also listed as an Operations Manager for posting purposes; the official title of this hire is expected to be Operations Manager, Agency & Adult Learner Recruitment to align with EAB business norms.

Position Responsibilities:

Agency

• Monitor workflows, progress while maintaining an up-to-date workplan
• Create and maintain process flow documentation to ensure accurate and current steps are being utilized
• Manage team capacity and resolve roadblocks to ensure timely completion
• Develop project plans and provide weekly status updates,
• Coordinate with outside vendors for approvals and delivery
• Support auxiliary teams with projects and assignments

Adult Learner Recruitment (ALR)

• Facilitate weekly meetings with teams and provide clear action items and priorities
• Distribute weekly report outs to the business
• Convert partner requests into actionable projects for rapid delivery
• Manage team capacity and resolve roadblocks to ensure timely completion
• Develop project plans and provide weekly status updates

Cross-Functional Support

• Monitor workloads for internal teams, balancing project quantity, complexity, and urgency
• Communicate project-related changes, risks, and contingencies, facilitating resolutions as needed
• Proactively identify risks, resolve issues, and remove impediments to project success
• Collaborate with Operations team to troubleshoot process challenges
• Drive continuous process improvement initiatives in a direct marketing environment.

Basic Qualifications

• Bachelor's degree
• 2 years of experience in project management, planning, or scheduling.
• Demonstrated experience in project management practices, tools, and technologies.
• Proven ability to manage multiple plans, prioritize effectively, and track performance measures.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication skills.
• Ability to build relationships and influence stakeholders for project success.
• Self-starter with the ability to work independently and collaboratively in a team.
• Effective in fast-paced environments with the ability to adapt to shifting priorities.
• Sound judgment, initiative, and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Ideal Qualifications

• Familiarity with project management systems (Workfront preferred).
• Experience with Jira.
• Previous experience in a creative or marketing environment.
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $53,000 - $60,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Gender affirming care coverage
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities
• Benefits kick in day one, see the full details here

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.