Service Support Engineer (Flow Cytometry) *PC 117

Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact - one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies - transformative methods that mobilize the body's own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.

Your Tasks:

The Service Support Engineer is responsible for a wide scope of service focused technical leadership responsibilities. This includes resolving equipment and customer issues that could not be resolved by the service team, defining, organizing and presenting formal technical trainings, providing technical support to service and sales personnel, authoring service procedures, providing serviceability and reliability reports, creating and optimizing service processes, and managing special projects assigned.

Essential Duties and Responsibilities:

• Is the service department technical expert for assigned products.
• Develop new product service launch plans and strategies.
• Work with Global Service Support and the service materials planner to establish parts inventories.
• Establish new service engineer technical training and service department onboarding programs.
• Work with Global Service Support to develop and optimize service strategies, methods, tools, techniques and procedures to drive service department effectiveness.
• Author service bulletins, service manuals, and other service documents.
• Develop, document, and present formal service training classes.
• Evaluate service engineer's technical effectiveness and assign remedial training and development activities as required.
• Conduct onsite service activities at customer locations throughout a multi-state geographic region. Services performed include repairs, installations, preventive maintenance, and various levels of validation services on complex scientific instrumentation.
• Work independently without direct supervision or ready access to technical support in all cases.
• Plan, prioritize and schedule jobs, including organizing travel, coordinating with customers and sales personnel, organizing parts, tools, and other materials to assure they are available at the job sites.
• Complete various reports including service reports, validation reports, expense reports, inventory reports, and ad hoc reports as required.
• Update various systems and databases.
• Manage a parts inventory and a company sponsored expense account.
• Ongoing and frequent travel required, including weekly overnight domestic and international travel.
• Complete special projects as assigned.

Requirements:

• Minimum of an associate's degree in a technical or mechanical discipline, or equivalent Military Technical Training and a minimum of 6 years directly related experience servicing instruments of similar complexity in the field; or equivalent combination of education and experience.
• Strong proven written and verbal communication skills, experience providing technical training and support to employees or customers, and diverse experience in service operations.
• Must be comfortable working with potentially bio-hazardous materials and be able to travel between 50-75% of the time.
• Must possess a valid driver's license, evidence of insurance / insurability, and ability to receive appropriate clearance to access restricted government accounts.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 40 pounds alone or up to 80 pounds dual lift. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a variety of facilities. This person will have an office environment for about half of the work performance, which is temperature controlled. This job requires the person to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature. Used research/clinical equipment may be handled in this job and strict SOPs and PPE must be worn.

As a global team of over 3,000 diverse innovators, we are united by a shared vision to advance research and improve patient care worldwide. Our mission transcends mere scientific discovery; we are on a quest to unravel the complexities of biology and transform them into tangible solutions that propel research to unprecedented heights. Here, you will contribute to work that is breaking barriers, blending the wonders of biological discovery with the pursuit of well-being for all. Every day presents a chance to make a tangible impact and play a key role in accelerating the journey of research from the lab to the market.

Join Miltenyi Biotec and immerse yourself in an environment where your efforts are significant, your contributions are valued, and your work truly matters.

For Candidates based in New York City, New York, the anticipated base salary range has been established at $100,200 - $135,600/year. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialization, skills, abilities, and training. The above salary ranges represent the Company's good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition to your salary, the Company offers a comprehensive benefits package including health, vision, and dental insurance, plus a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions are eligible for additional forms of compensation such as bonuses or commissions.

Miltenyi Biotec, Inc. is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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