Associate, Technical Support

Company Overview
ImmunityBio, Inc. (NASDAQ: IBRX) is a commercial-stage biotechnology company developing cell and immunotherapy products that are designed to help strengthen each patient's natural immune system, potentially enabling it to outsmart the disease and eliminate cancerous or infected cells. We envision a day when we no longer fear cancer, but can conquer it, thanks to the biological wonder that is the human immune system. Our scientists are working to develop novel therapies that harness that inherent power by amplifying both branches of the immune system, attacking cancerous or infected cells today while building immunological memory for tomorrow. The goal: to reprogram the patient's immune system and treat the host rather than just the disease.

Why ImmunityBio?
* ImmunityBio is developing cutting-edge technology with the goal to transform the lives of patients with cancer and develop next-generation therapies and vaccines that complement, harness and amplify the immune system to defeat cancers and infectious diseases.
* Opportunity to join a publicly traded biopharmaceutical company with headquarters in Southern California.
* Work with a collaborative team with the ability to work across different areas of the company.
* Ability to join a growing company with professional development opportunities.

Position Summary

ImmunityBio is developing cell and immunotherapy products that are designed to help strengthen each patient's natural immune system, potentially enabling it to outsmart the disease and eliminate cancerous or infected cells.

The Support Associate is responsible for all face-to-face as well as telephone support for end-users. The role provides frontline user support for those experiencing problems with computer hardware, software, peripherals, Internet connectivity, remote access and email. This individual also teams with others to resolve more complex technical issues. The Technical Support Analyst logs and manages all incidents using the Jira system.

Essential Functions

• Respond to corporate end-user requests for technical support with company-issued computers, laptops and phones.
• Prioritize customer requests for support based on urgency and impact.
• Provide prompt, courteous, efficient, and accurate technical support to all customers via phone, email, or onsite adhering to enterprise SLA's.
• Support desktop operating systems, hardware and software.
• Follow enterprise policies, procedures, workflows, and documentation.
• Facilitate proper provisioning and follow-through for service requests from users to satisfactory completion, analyzing requests, recommending solutions, and escalating issues as necessary.
• Utilize Jira system for proper incident tracking and management of issues.
• Use Windows Active Directory for any password reset request as well as manage groups and share permissions
• Support enterprise applications including MSOffice suite and Adobe Acrobat
• Support and manage MDM solutions.
• Inventory Management
• Other duties as assigned

Education & Experience

• Minimum 6 months of computer support experience required.
• Associate degree in computer science or a related field. Or equivalent experience in lieu of a degree.
• Microsoft/CompTIA certifications preferred.
• Exceptional communication skills, including: listening, writing and speaking, both in-person and over the phone.
• Highly organized self-starter with an eye for detail who can maintain multiple ongoing projects simultaneously.
• Flexible attitude with ability to work well in ambiguous, changing situations and reprioritize work accordingly.
• Strong analytical and organizational skills.
• Ability to work in a team environment.

Knowledge, Skills, & Abilities

• Provide users support
• Prepare and update documentation
• Perform system builds as per business requirements
• Have impeccable attendance and work ethics

Working Environment / Physical Environment

• This role will be indoors and onsite
• This position will work with areas of excessive noise
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Lift and carry materials weighing up to 20 pounds.

This position is eligible for a discretionary bonus and equity award. The hourly base pay range for this position is below. The specific rate will depend on the successful candidate's qualifications, prior experience as well as geographic location.

$29.44 (entry-level qualifications) to $34.00 (highly experienced) per hour

The application window is anticipated to close on 60 days from when it is posted or sooner if the position is filled or closed.

ImmunityBio employees are as valuable as the people we serve. We have built a resource of robust benefit offerings to best support the total wellbeing of our team members and their families. Our competitive total rewards benefits package, for eligible employees, include: Medical, Dental and Vision Plan Options * Health and Financial Wellness Programs * Employer Assistance Program (EAP) * Company Paid and Voluntary Life/AD&D, Short-Term and Long-Term Disability * Healthcare and Dependent Care Flexible Spending Accounts * 401(k) Retirement Plan with Company Match * 529 Education Savings Program * Voluntary Legal Services, Identity Theft Protection, Pet Insurance and Employee Discounts, Rewards and Perks * Paid Time Off (PTO) includes: 11 Holidays * Exempt Employees are eligible for Unlimited PTO * Non-Exempt Employees are eligible for 10 Vacation Days, 56 Hours of Health Pay, 2 Personal Days and 1 Cultural Day * We are committed to providing you with the tools and resources you need to optimize your Health and Wellness.

At ImmunityBio, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

ImmunityBio is a mandatory vaccination employer for COVID-19 and its variants. The Company requires that its employees be fully vaccinated as of their start date. If you require a medical or religious accommodation we will engage in the interactive process with you. Proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date. ImmunityBio may also mandate that its employees receive vaccine boosters, and all accommodation laws will be followed.