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F&B Admin Assistant

Hornblower Cruises and Events
United States, Illinois, Chicago
455 North Cityfront Plaza Drive (Show on map)
Jan 16, 2025
Description

City Experiences is seeking a F&B admin Assistant for our operation in Chicago, IL .

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The successful F&B Admin Assistant, in conjunction with the F&B Admin, assists the Food & Beverage department in ensuring consistently high levels of training, quality and service while maintaining a high level of profitability.

Essential Duties & Responsibilities:



  • Assists department in carrying out various food and beverage operations programs and procedures for company crew.
  • Provide any and all support in communicating to new hires, interviewing, onboarding, scheduling, etc.
  • Has full understanding of all FOH and BOH training materials.
  • Helps organize and execute Week 1 training for all crew.
  • Follows up on shadow shifts and assure training shift checklists are completed for new hires.
  • Works with trainers, supervisors, Restaurant Managers, Chefs, and new hires themselves to determine additional training needs for her hires.
  • Posts updates on RESPECT, the company newsletter, benefits, quality, and other team updates on the vessels and in locker rooms for crew visibility.
  • Understands the financials, specifically labor costs and assists in communicating financials to the food and beverage leadership team.
  • Participates in completing the weekly cost reporting and review of inventory.
  • Performs uniform inventory and communicates ordering needs.
  • Understands Anchor and can successfully create a cruise floor chart.
  • Participates in fleet wide task forces as requested
  • Additional job duties assigned


Requirements & Qualifications:



  • High school diploma or equivalent required
  • Minimum of (1) year of administrative experience
  • Minimum two (2) years of service experience and specifically training experience
  • Proven record of maintaining confidential information
  • Work independently
  • Able to manage multiple priorities/tasks and prioritize appropriately
  • Ability to establish and maintain effective working relationships
  • Must be able to communicate effectively in oral and written form
  • Able to work with Microsoft Office applications (especially Word & PowerPoint)
  • Ability to read, write, and speak English to comprehend and communicate job functions


About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

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