Senior Account Manager

Working at Watlow

Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.

About the Role

As a Senior Account Manager, you will find a challenging opportunity producing high-quality products that will serve leading companies in industries such as semiconductor manufacturing, sustainable energy production, medical equipment, aerospace and defense, and food safety. In this role, you will contribute to our Customer Focus Team in our Industrials Business Unit in the aerospace and defense market.

Working within our constructive culture as a Senior Account Manager, you will advance and develop your autonomy, mastery and purpose, through coaching and leadership provided by your team leader.

Watlow understands that you can't do your best work if you don't have a real understanding of the Watlow business as well as strong relationships with team members from across the organization. At Watlow you will have many opportunities, both formally and informally, to build and maintain the cross-functional knowledge and relationships that you need for a successful and rewarding career.

You will report to the Senior Director of Customer Focus for the Industrial Business Unit and engage directly with functional leaders across Watlow in providing innovative solutions and product leadership for our aerospace and defense customers. This role should have working knowledge and experience with government, military and defense regulations to lead accounts in this market. This position is based out of our global headquarters in St. Louis, Missouri.

Your Key Responsibilities

• Serve as a Subject Matter Expert for the business in Watlow products, customer and government regulations, and the needs of the aerospace and defense market, providing guidance and support on complex issues
• Manage day-to-day operations, ensuring alignment with account requirements and business operations
• Analyze trends and utilize expertise to drive solutions, process improvements, and strategic decisions
• Lead and mentor team members, fostering collaboration and promoting consensus
• Develop and maintain strong relationships with customers, addressing their needs and driving customer satisfaction
• Oversee financial aspects of assigned accounts, including pricing compliance, and demand forecast
• Manage customer business reviews, technical support, and escalations to ensure continuous improvement and customer success
• Collaborate with internal teams (Sales, Engineering, Product Managers) to align strategies and maximize account growth and profitability
• Support the development and execution of Strategic Account Plans, ensuring revenue growth and business alignment
• Monitor account performance, respond to issues proactively, and communicate customer requirements clearly

Required Qualifications

• Bachelor's degree in related field and/or equivalent experience (8+ years)
• Minimum of 5+ years of experience in account management
• Ability to travel between 10-25%

Desired Qualifications

• Project Management experience
• In-depth knowledge of aerospace and defense industry regulations and compliance standards
• Experience working with government, military and defense customers, including navigating the complexities of customer contracts and flow down of those requirements
• Working knowledge of thermal systems
• Technical aptitude and verbal skills that allows for understanding and communication of technical industry and products information

Benefits: The Watlow Total Compensation Plan

The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:

• Annual Achievement Award
• 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
• Wellness incentives
• Employee Personal Assistance Program
• Dental, medical, vision and short-term and long-term disability insurance
• Paid holidays, personal time, and vacation
• Parental leave
• Tuition reimbursement

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.