Patient Experience Coach

The Rector & Visitors of the University of Virginia
$47,512.00 - $95,024.00 Annual
vision insurance, paid time off
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
Sep 04, 2025
The Patient Experience Analyst supports the advancement of patient satisfaction across the health system through data-driven insights and strategic collaboration. This role is responsible for managing patient experience survey processes, ensuring regulatory compliance, and analyzing feedback to identify trends, gaps, and opportunities for improvement. Working closely with clinical and administrative leaders, the analyst delivers actionable recommendations, presents findings, and supports initiatives aligned with best practices. The role also involves maintaining survey tools, preparing reports, and developing presentations that inform improvement efforts. Serving onsite as a trusted partner, the analyst educates stakeholders, customizes training based on performance, and champions innovative methods to amplify the voice of the patient. In this role you can expect to: Manage patient experience survey processes, ensuring accurate data collection, reporting, and compliance across the health system. Serve as a subject matter expert, guiding patient experience improvement efforts and best practices. Support the advancement of patient satisfaction across the health system through data-driven insights and strategic collaboration. Educate and train leaders and staff on tools, processes, and strategies to enhance the patient experience. Support systemwide initiatives by maintaining survey tools, preparing reports, and championing innovative approaches to amplify the patient voice. Analyze patient feedback and performance metrics to identify trends, gaps, and opportunities for improvement. Deliver actionable insights and present findings to clinical and administrative leaders to drive strategic decisions. Compiles edits analyses and reports on Patient Experience data relating to Health System programs or activities. Manages the collection reporting and dissemination of patient experience surveys for all designated services across the Health System. Regularly monitors compliance with approved programs budgets and fiscal activities. Train and develop leaders and staff on process and tools used to measure the patient experience Serves as a Patient Experience subject matter expert providing guidance direction and training regarding Patient Experience improvement strategies and tactics. In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: Bachelor's Degree Experience: 5 years. Licensure: None required. PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Position Compensation Range: $47,512.00 - $95,024.00 Annual Benefits* Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.