Designer

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Creates and defines seamless, consistent and desirable experiences for Global Payments products and services through the application of user-centered design principles including qualitative and quantitative user research and analysis and visual and/or interaction design. The UX Designer/Architect helps define an in-depth understanding of the context in which our customers interact with our products and services. The UX Designer/Architect applies customer needs, motivations, tasks and goals to the design of highly engaging experiences for multiple devices, delivery channels and at times, non-digital touchpoints. The UX Designer/Architect acts as an user advocate to project teams and collaborates well with all Stakeholders in the development of the experience.

• Defines UX Strategy by providing a clear vision and business strategy alignment, to ensure all stakeholders understand the user and the experience they desire. The UX Strategy could include competitive landscape, user analytics, customer data, behavioral segmentation, personas, high level scenarios, interaction model, journey map, content strategy, ecosystem considerations, social, mobile, local/cultural considerations, product roadmap, and feature set prioritization.
• Determines appropriate research method needed which could include usability testing, highly complex audience and task analysis, development of personas, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting and focus groups. Oversees and performs the research and analysis of the results and creates actionable and detailed recommendations based on the user research to ensure users needs have been identified and communicated to project team.
• Defines the patterns, navigation, structure and hierarchy by creating user stories and scenarios, highly complex process flows, mind maps and affinity diagrams, journey mapping and ecosystem diagrams while identifying opportunities and challenges to ensure the users' needs are met when they interact with our product and services.
• Oversees and creates the design of the user experience through driving participatory design sessions, design evaluations, brainstorming sessions, creating low fidelity wireframes, high fidelity prototypes, simulations, story boards, visual design, developing user design patterns and style guides to communicate and gain feedback from the users and stakeholders. Sets the design in line with accessibility guidelines to ensure compliance.

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Interaction Design, Human Factors, or Related Field, and/or combination of relevant training and/or experience in lieu of degree
• Typically Minimum 6 Years Relevant Exp
• Researching and designing user experience solutions independently

Preferred Qualifications

• Psychology, Interaction Design, Human Computer Interaction, Product Design, Graphic/Visual Design, Human Factors, Library Science, English, Information Technology or related field
• Typically Minimum 6 Years Relevant Exp
• Researching and designing user experience solutions independently within the Financial Industry
• CXA

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
• Tools - Industry Research card sorting (Optimalsort) and survey tools; Usability Testing tools (Morae, Camtasia, WebEx Recording), Prototyping tools (Balsamiq, Axure, Omnigraffle), and other design tools (Adobe Creative Suite)
• Programming Languages - CSS3, HTML5, responsive design.
• Platforms - Knowledge of multiple browser, OS and computing platforms and associated design considerations, Web Accessibility compliance

Primary Responsibilities

• Ability to creatively solve complex user experience problems with elegant solutions

• Design and deliver wireframes, user stories, user journeys, and mockups optimized for our product and interfaces.

• Work with developers to explain how the end result is supposed to work and control the quality of the implementation.

• Support the development of our design system/platform

• Produce design assets that include user flows, wireframes, high-fidelity comps, design prototypes, and design specifications

• Ensure that your designs are coded properly

• Understand qualitative and quantitative research data, business goals and requirements, and translate them into functional designs

• Develop expert-level knowledge of competitive and complementary products

• Make timely, informed decisions that take into account the facts, goals, constraints and risks

• Ability to think high level about product strategy and vision and create solutions designed to scale and grow over time, as product functionality and content matures and as user requirements evolve

• Rapidly prototype using Figma or other tools.

• Lead or participate in usability testing through prototyping and research efforts to ensure that all projects are driven by user needs and business outcomes.

• Ability to prioritize and juggle multiple design stories at a time across multiple products (3-5).

• Excellent communication skills and able to defend the design decisions you make. You're able to take people along on the journey with you and explain how what you've designed should be implemented, verbally and in specifications.

• Mastery of Figma or similar design tools (we use Figma)

• You have opinions, ask smart questions and champion new ideas, but you leave your ego at the door.

• You're curious. You continually iterate and improve your designs, skills, and processes, and you like to help the rest of your team level up.

• Experience with the agile / scrum way of working - including Design Sprints and epic/story writing

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.