PFS Cash Poster

Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

• Employee engagement, empowerment and growth
• Teamwork toward our common goal - providing exceptional health care services with a passion for making lives better
• An atmosphere of caring and quality that cascades throughout the organization

Responsible for timely and accurate posting of payments and adjustments related to patient accounts receivable transactions. Assumes responsibility and accountability for cash functions related to reconciliation, balancing and cash security as outlined by departmental rules and policies. Performs other duties as assigned.

Essential Duties and Responsibilities

• Verifies calculations and ensures allowed charges, reimbursement amount and contractual disallowance are posted correctly based on the remittance advice.
• Ensure requesting/utilizing the correct adjustment codes as defined in policy at the time of posting and brings incorrect codes to the attention of a supervisor or lead.
• Ensures appropriate amounts are allocated and posted to individual patient accounts and that balancing procedures are maintained for the posting of payment and adjustment batches.
• Responsible to work assigned work queues, reports and spreadsheets to resolve errors or exceptions. May be responsible to download reports or files from secured websites for processing.
• Investigates recoupments, interest payments and miscellaneous payments directed to specific clearing accounts requiring research.
• Reports overpayments or refunds as necessary when identified during the payment posting process. Brings payment discrepancies to the attention of their supervisor or lead.
• Ensures the daily deposits are posted and balanced per documented procedures.
• Ensures payments and adjustments posted electronically are completed and balanced.
• Works closely with Finance to investigate and resolve any out-of-balance conditions between the deposit and postings.
• Distributes copies of remittance advices/explanation of benefits to staff as needed.
• Ensures the correct ANSI code or comment code is used when posting denials or partial payments.
• Prioritizes work effectively in order to prevent backlogs. Communicates workload issues to supervisor or lead.
• Maintains productivity standards as outlined in the Revenue Cycle department.
• Participate in department meetings, workgroup meetings, and training sessions.
• Ability to adapt to change in a positive, sensitive and forward-thinking manner in demanding situations.
• Provides limited training to partners after becoming efficient, as well as on an as-needed basis for back-up situations.
• Special projects as assigned.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High School diploma or equivalent. One (1) year general or medical office experience required. Knowledge of Insurance and/or Managed Care preferred.

Skills and Abilities
Proven ability to work effectively in a team environment.
Strong typing/data entry experience.
Strong organizational skills and attention to detail, accuracy and follow-through.
Knowledge of medical terminology preferred.

Special Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb; or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.