Video Teller, Spanish Bilingual

TTCU Federal Credit Union is seeking a passionate and motivated Video Teller to join our team. In this role, you'll play a key role in delivering high-quality service by handling transactions and providing assistance to members via video communication. You will help members with a wide range of banking services, including deposits, withdrawals, account inquiries, and more, all while ensuring a smooth and professional experience. The ideal candidate is tech-savvy, customer-focused, and comfortable assisting members through virtual channels.

Position Hours: Monday - Friday 9am -6pm and Saturday 8:45am - 12:15pm with a half day off during the week.

Supervises: None

Essential Job Functions and Responsibilities

• Assist members with a variety of transactions via video communication, including deposits, withdrawals, transfers, loan payments, and account inquiries.
• Provide excellent customer service by addressing member questions and providing solutions in a professional, efficient, and friendly manner.
• Troubleshoot and resolve technical issues related to video banking sessions to ensure smooth interactions.
• Maintain accuracy in all transactions and ensure that members' information is securely handled.
• Educate members on digital banking tools and promote credit union products and services that fit their needs.
• Support members with basic troubleshooting for digital banking platforms and online account management.
• Ensure compliance with all credit union policies, procedures, and security regulations during video interactions.

Minimum Qualifications

• High school diploma or equivalent required; some college coursework in business or finance preferred.
• Experience in customer service, banking, or financial services is a plus.
• Comfort and proficiency with technology and video communication platforms.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong attention to detail and ability to handle transactions accurately and securely.
• Ability to work in a fast-paced environment and adapt to changing technology.
• Comfortable working independently and remotely, while collaborating with branch teams.

Why TTCU Federal Credit Union?
Join TTCU and be part of a growing team committed to ensuring the financial well-being of our members. We offer a competitive salary, benefits package, and a collaborative environment where your contributions make a difference. If you're passionate about compliance and making an impact, we'd love to hear from you!