Usability Specialist

We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that's where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they're really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.

At eClinicalWorks, our mission is to improve healthcare by providing technology and services that increase efficiency, reduce errors, and improve the quality of care delivered.

User Experience: Usability Specialist

At eClinicalWorks, our mission is to improve healthcare by providing technology and services that increase efficiency, reduce errors, and improve the quality of care delivered.

The Usability Specialist serves as a UX expert, focusing on all areas of healthcare IT usability.

As a member of the eCW Usability team, you will be responsible for designing impeccable user experiences and conducting user research to elicit challenges and validate solutions. The Specialist is responsible for contributing to all aspects of the user experience process, with project opportunities ranging from research (e.g., planning, recruiting, moderating, analyzing) to design (e.g., ideating, wireframing, revising, prototyping). You will be contributing your skillset and expertise to the established team's, working together to discover actionable user insights and ground your design decisions in what is best for our end users.

Responsibilities include (but are not limited to):

• Participating in a variety of User Experience projects as part of a team.
• Consulting with Product and Engineering stakeholders to implement your UX-based enhancement and improvements.
• Speaking directly with users to elicit feedback, challenges, needs, and concept validation.
• Promoting user-centered design principles and best practices across the organization.
• Working with data to justify your conclusions.
• Periodically traveling to user-sites to observe and learn, then sharing those findings with the team and organization

Requirements and qualifications

• BA/BS degree in Engineering Psychology, Human Factors, User Centered Design, User Experience, or a related field.
• 2 - 3 years of experience executing a variety of UX tasks (e.g., research, design, or a combination thereof)
• A passion for putting the user first, using data (qualitative and/or quantitative) to justify your decisions from a user-centered perspective
• In-depth understanding of human factors, and user-centered design processes
• Healthcare experience is preferred, but not required

eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment.

As well, we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.