Technical Support Representative

If you've got a knack for solving problems faster than a Tennessee whittler in a woodshop, we have an exciting opportunity! Staffmark has partnered with a dynamic manufacturing company in Nashville, TN, and is seeking a Technical Support Representative to join their team. This organization is committed to innovation, teamwork, and integrity, making it the perfect place for those who thrive in a values-driven atmosphere. With a focus on professional development and employee engagement, this role offers a chance to be an integral part of a thriving company known for its collaborative culture and dedication to excellence.

Pay: $18.50/hr

2nd Shift: 11:00 AM - 8:00 PM | Monday - Friday + Every 5th Saturday

Requirements: Proficiency in Microsoft Word and basic Excel is essential, along with a High School diploma or equivalent; an Associate's or four-year college degree is preferred. Ideal candidates will possess at least five years of experience in an interactive, detail-oriented customer service position.

We know happy employees thrive with comprehensive benefits packages and additional perks. Check out what we have in store for you.

• Weekly pay by direct deposit or payment card
• Medical, dental, and vision insurance
• Life insurance and short-term disability
• 401k options
• Referral bonus potential
• Earned Wage Access (access a portion of your earned wages before your payday)

Job Duties: As a Technical Support Representative, you will provide world-class service to our customers via phone and email, addressing inquiries and resolving issues related to claims, warranties, and product servicing. Your responsibilities will include updating customer information and composing notes in the customer service database during and after each interaction, ensuring an accurate record of communications. You will become an expert on the device and processes, owning customer issues and only escalating them to appropriate channels when necessary. Additionally, you will represent the voice of our customers by collaborating with internal teams when applicable.

Shape your future with us and join a team that enables others to succeed. Click 'Apply Now,' and a dedicated recruiter will contact you soon!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.