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Front Desk Agent

Stratton Mountain Resort
parental leave, sick time, 401(k)
United States, New Hampshire, Lebanon
Apr 06, 2025
Please note, this position is located at Stratton Mountain Resort inStratton Mountain, VT Year Round At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts Free or discounted multi-resort dependent season passes Free or discounted IKON pass Discounted golf & fitness center memberships Employee childcare rates & discounted seasonal programs Retail + F&B discounts Friends & family tickets Onsite medical clinic Medical, dental, vision, life, disability, EAP, HSAs, & FSAs 401(k) plan with company match Discounted tuition plan Paid parental leave Paid sick time, FTO, Vacation Additional perks & benefits for year round employees POSITION SUMMARY The Front Desk Agent will work out of both The Black Bear Lodge and The Stratton Welcome Center. Agents are expected to ensure a warm and welcoming experience for all guests throughout their stay. Ideal candidates will be customer service oriented, friendly, proactive problem solvers and computer literate. There are full time year-round and seasonal opportunities available for this position. This position is compensated at $20.00/hour. ESSENTIAL DUTIES Check guests in and out of Stratton lodging Anticipate and take appropriate action surrounding guest issues Prepare welcome packets for arrivals when necessary Answer phone calls from guests; includes answering the PBX phone system Provide general information about the resort Administrative duties such Sell select products to guests Assist guests with rates and information regarding their visit Additional duties as assigned by Front Desk Management EDUCATION & EXPERIENCE REQUIREMENTS Education: Highschool Diploma, or equivalent, required Experience: Previous customer service experience, preferred QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS Must be 18 years of age or older Strong computer skills Excellent communication skills Ability to multitask & delegate tasks as needed PHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to work evenings, weekends and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. An Equal Opportunity Employer