Patient Account Rep II- Refund Specialist- Hybrid Position

Directly responsible for daily billing of insurance claims and collection activity on outstanding payor accounts and self-pay encounters to manage your assigned account receivables. This position is accountable for monitoring and reconciling accounts with appropriate workflow processes to ensure accurate account resolution. Has thorough knowledge of third-party carriers; government payors; special programs; and University Health Financial Assistance program. Meets quality measures set forth by regulatory compliance standards, Federal Regulations, and department protocols.

Uses a variety of electronic systems in the course of this work and displays high customer service standards. Requires independent and critical thinking skills.

Minimum Requirements

• High school diploma or equivalent
• Minimum of two years' experience in professional or insurance billing environment
• Experience in commercial insurance, Medicare, and Medicaid reimbursement
• Working knowledge of reimbursement comment codes and payer provider manuals Must have computer literacy and math aptitude, and the ability to use 10-key calculator, computer key board and basic software applications, including Excel, Word and Outlook.
• Requires extensive knowledge of third party billing procedures acts as a day-to-day subject matter expert in their particular area of expertise.
• Good oral and written communication skills.