Student Financial Aid Advisor - Student Services

Lubbock

40392BR

Student Financial Aid

Position Description

As a Student Financial Aid Advisor, you will play a vital role in assisting students and their families in navigating the complex landscape of financial aid and funding options for higher education. Your primary responsibility will be to provide comprehensive guidance, support, and resources to help students achieve their educational goals without being burdened by excessive financial stress. You will serve as a knowledgeable and empathetic resource, addressing inquiries, offering personalized advice, and ensuring that students are well-informed about the various financial aid programs available to them.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Interpret and apply federal, state, and institutional financial aid regulations in the administration of student aid, ensuring strict compliance with Title IV funding requirements and institutional policies.

• Perform oversight and audits of student financial aid awards, making adjustments as necessary to maintain compliance with cost of attendance (COA) limits, overaward regulations, satisfactory academic progress (SAP), and repeat coursework restrictions.

• Utilize Banner, Cognos reports, and federal databases (such as NSLDS, COD, FPP) to monitor compliance-related issues, including overawards, Pell Grant lifetime eligibility, and loan aggregates.

• Identify and escalate compliance risks, discrepancies, or unresolved issues to the appropriate supervisor or leadership team.

• Advise students and families on financial aid eligibility, verification requirements, loan options, and financial literacy while ensuring compliance with Consumer Information Disclosures (i.e. Terms and Conditions), borrower regulations, and professional judgment protocols.

• Maintain accurate and secure records of student interactions, financial aid decisions, and advising sessions using Salesforce, Dynamic Forms, and other institutional tracking systems, in accordance with FERPA and record retention policies.

• Represent the Student Financial Aid and Scholarships Office at university and community events, ensuring the dissemination of accurate, compliant, and transparent financial aid information.

• Conduct quality assurance reviews and assist in the preparation of internal and external audits, ensuring adherence to all federal and state reporting requirements.

• Stay informed of regulatory changes issued by the Department of Education (ED), National Association of Student Financial Aid Administrators (NASFAA), and other governing bodies, and participate in ongoing training and professional development.

Required Qualifications

Bachelor's degree plus one year related experience or a combination of education and progressively responsible related experience to equal five years.

Preferred Qualifications

• Previous experience in Financial Aid Office and general financial aid knowledge
• Banner Financial Aid Management System
• Experience with university level counseling/advising
• Intermediate knowledge of Microsoft Office software
• Attention to detail and ability to streamline processes
• Ability to prioritize tasks
• Fluent Spanish speaker

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Special Instructions to Applicants

Must be able to access all federal and state financial aid system websites in order to perform the essential functions of this position. Must not be in default on student loans, which will prevent access to these systems (NSLDS, COD, etc.).

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Optional Attachments

Recommendation/Referral

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

17.09

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Schedule Details

M-F/8-5

Grant Funded?

No

Job Group

Academic Support Professionals

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.