Unit Coordinator (Full Time) ICU - MGH

Massachusetts General Hospital
United States, Massachusetts, Boston
273 Charles Street (Show on map)
Apr 14, 2025
Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Essential Functions: -Performs clerical and other duties to assist in the general administration of the floor or unit. -Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner. -Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit. -Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput. -Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs. -May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Scheduled Hours (variable) Shifts: 7am - 330pm, 11am - 730pm Education High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. preferred Experience Administrative support experience within a healthcare setting; 2-3 years required Knowledge, Skills and Abilities - Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing. - Proficiency in MS Office. - Ability to proofread and edit written documents. - Ability to use phone system. - Managing one's own time and the time of others. - Strong verbal & written communication skills. - Strong interpersonal, written and oral skills. - Ability to use standard office equipment. - Familiarity with medical terminology. Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients. We are a leader in medical research and education, and we are committed to delivering our employees with an exciting and fulfilling career. Our culture is one of collaboration, innovation, and diversity. We believe that by working together, we can achieve wonderful things. We are also committed to delivering our employees with a work-life balance that allows them to thrive both authoritatively and personally. Do you think you may be a good fit for New England's #1 Medical Center, based on U.S. News Best Hospitals for 2022-2023: Massachusetts General Hospital. If you are looking for an aggressive and exciting career in medicine, then Mass General Hospital is the place for you. We offer a variety of career opportunities, so you can find a position that fits your interests and skills. We also offer several benefits, so you can be sure that you are well-compensated for your hard work. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.