System Analyst

MITSUBISHI EDM/LASER

JOB TITLE: Systems Analyst (Business Systems)

REPORTS TO: Manager, Business Systems

SUMMARY: The systems analyst will implement, maintain, and support various computer systems. Primary responsibility of the position will be to focus on CRM business applications but will also be required to work on other business applications as required.

• Oversee implementation, testing, and maintenance of systems and applications
• Analyze data, requirements, and procedures to improve system capabilities*.
• Provide support and training for programs and computers systems.
• Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades
• Communicates regularly with all stakeholders to ensure functionality meets field needs and to develop ongoing project plan.
• In-depth understanding of Data Model, schema and application development
• Proficient in end-to-end software development methodology, agile methodology
• Understand Sandbox architecture and Salesforce application release management
• Maintains high-level familiarity with other IT system /business application capabilities and scope definition to make recommendations about potential integration
• Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as required
• Maintain and communicate system metrics to track trends in usage and data integrity.
• Collaborate with Business Analyst /Product Owner to help deliver business backlog
• Strives to achieve high configuration, low coding standard *
• Analyze, prototype and help drive the adoption of new features
• Proficient in Lightning Platform and capabilities
• Manages all security settings and conduct regular security/configuration audits
• Manages all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users
• Regularly audits data to uncover data integrity issues and/or opportunities for process improvement
• Maintains updated system documentation and Salesforce policies/procedures
• Develops and maintains API scripts and s-controls to support custom development as needed
• Develops and maintains naming conventions of picklists, report folders, dashboards, etc. to improve system usability *
• Performs manual or automated data entry/data clean-up as required
• Modifying leads and case setup
• Creating and managing email and mail merge templates
• Creating and modifying list views
• Creating custom fields
• Design and build workflows, custom objects, validation rules, and email alerts
• Implement and maintain customer and partner communities
• Research, install, and support 3rd party applications
• Other-duties as assigned

• Associate's degree in computer science or equivalent, Bachelor Preferred
• Certified as Saleforce.com Admin (ADM201 and ADM211); Sales Cloud and Developer certifications preferred

• Minimum 3 years of experience working as a Business Systems Analyst
• Experience with user testing and project management
• Understanding of the software development life cycle
• Experience with CPO implementation/support preferred
• Experience in troubleshooting software applications
• Experience in Microsoft Office applications including but not limited to MS Word, Access, Excel, Power Point, Outlook, Visio
• Experience in managing multiple requests simultaneously

• Able to configure and enhance Salesforce Sales Cloud, Service Cloud, Community Cloud and Marketing Cloud *
• Pardot usage or configuration a plus
• Knowledge of integration technologies
• Knowledge of cloud computing technologies (Saas, laaS, PaaS)
• Experience with Salesforce Data Loader and large data set handling
• Proven ability.to design and implement new processes and facilitate user adoption
• Demonstrated ability to communicate effectively at all levels of the organization
• Ability to work independently and use judgment to determine customer problems without direct supervision.
• Ability to work well in a team environment.
• Ability to prioritize work based on department and production objectives

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