Dental Supervisor - Admin

General Statement of Responsibilities:The supervisor supervises front desk staff at Boynton Health in the dental clinic. The responsibilities include supervision and coordination of services for appointment scheduling, front desk reception, referral scheduling and EMR optimization. This position is charged with the creation and maintenance of a welcoming environment for patients, providers, staff, and management through professional and effective communication.

Detailed Job Responsibilities:

Supervisory (70%)

• Supervises full-time and part-time patient assistant staff members in the Dental Clinic, including but not limited to front desk staff
• Screens, interviews and hires front desk applicants
• Participates in the training and orientation of new front desk staff
• Assesses staff performance and provides coaching and guidance to ensure maximum efficiency
• Works with the Associate Director of Operations to utilize the staff efficiently and to develop their abilities and skills
• Coordinates and implements procedures and changes
• Conducts performance appraisals for front desk staff.
• Assists in solving operational problems and addressing employee complaints and/or front desk staff grievances
• Assists in scheduling staff, in coordination with Boynton scheduling team, to provide continuous coverage of the clinic.
• Coordinates interpreters as needed for patient care.
• Collaborates with Associate Director of Operations to manage providers' schedules and maximize clinic efficiency
• Prepares schedules of assignments for front desk staff within the clinic
• Serves as the liaison between the front desk staff and Boynton administration
• Approves front desk staff payroll, vacation, and sick time
• Delegates tasks to the front desk staff to meet the needs of the clinic
• Ensures that the front desk staff comply with Boynton Health policies and communicates changes in policy or procedures
• Notifies the appropriate people of urgent situations as they occur at the front desk and monitors them until assistance arrives or further direction is provided
• Promotes a safe, equitable, and respectful environment in which concerns can be addressed effectively.

Administrative Tasks (20%)

• Serves as an Electronic Dental Record (EDR) superuser that helps train and optimize the patient and staff experience.
• Works as a liaison and primary contact with the finance department on billing, claims and revenue cycle integrity and improvements.
• Writes and updates procedures as needed for dental operations department
• Meets weekly with the Associate Director of Operations to discuss front desk and/or patient issues
• Assesses the functionality of forms used at the front desk with the responsibility to implement improvements and updates when needed

Miscellaneous Tasks (10%)

• Making appointments, arriving patients, answering phones, receiving payments and accessing and/or sending patient messages through EHR
• Calling patients from bump list
• Delegates tasks amongst all front desk staff positions

Required Qualifications:

• Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.
• BA/BS or a combination of related education and work experience equal to four or more years
• Related medical or dental office experience
• Experience as a team leader or supervisor in a work setting for at least two years
• Must have the ability to use independent judgment to perform a wide variety of tasks in a professional manner.
• Strong communication and interpersonal skills.
• Ability to prioritize, problem solve, multitask and perform in a fast paced,demanding environment.
• Able to perform well under pressure and can handle multiple tasks at one time.

Preferred Qualifications:

• Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
• Experience in a related medical or dental clerical position or an equivalent receptionist position with experience equal to one or more years.
• Excellent customer service focus & skills.
• Excellent problem solving skills.
• Previous experience with Dentrix Electronic Dental Record syste

About Boynton Health, Dental Clinic

Boynton.umn.edu

Boynton Health serves the University of Minnesota Twin Cities, providing comprehensive health care with a public health approach to campus well-being.

Our goal is to provide the highest quality of care for you in a culture that supports equity, inclusion and respect. Our mission is to improve the health and wellbeing of University of Minnesota students and the campus community. Our vision is to be the healthiest campus in the nation.

Pay Range: $60,000-$65,000 annually; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.