Customer Success Executive Operations Director

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Role Overview
We are seeking a Director of Customer Success Executive Operations to provide strategic and operational support to the President of Customer Success at Salesforce. This role will sit on the Executive Operations team and play a critical role in driving executive priorities, internal and external engagements, cross-functional alignment and operational execution. The ideal candidate will combine strategic thinking, marketing expertise and operational excellence to excel in this role.

Key Responsibilities

• Drive organizational initiatives and strategic projects to successful outcomes, ensuring alignment with business objectives.

• Own the preparation of materials for key meetings, including business reviews, executive briefings and town halls.

• Collaborate with cross-functional teams to ensure rhythm of the business decision-making forums and operational cadences are effective and impactful.

• Support and manage the execution of regular and ad hoc senior executive presentations and reporting.

• Drive impactful event strategy, ensuring appropriate representation at customer, partner and industry events.

• Develop and implement a proactive customer engagement strategy that aligns with the President of Customer Success' priorities and Salesforce's growth objectives.

• Partner with Finance, Employee Success and Customer Success Operations to streamline processes and optimize organizational effectiveness.

• Articulate and advocate for the Customer Success vision and strategy.

• Act as a liaison across teams to ensure alignment and coordination across key stakeholders and teams.

Qualifications & Experience

• 10+ years of experience in Customer Success, Marketing, executive relations or a related field in a large global organization.

• Demonstrated success in driving strategy and execution, with experience in Chief of Staff or similar roles.

• Proven ability to shape narratives, craft compelling messages and represent leadership in both internal and external forums.

• Strong interpersonal skills to build relationships across a matrix organization, foster alignment, and inspire trust.

• Ability to influence cross-functional teams and drive alignment across stakeholders.

• Adept at anticipating needs, managing ambiguity and aligning initiatives to organizational goals.

• Exceptional communication skills and executive presence, with the ability to represent senior leadership and engage with stakeholders at all levels.

• Thrives in dynamic environments, managing change with agility and resilience.

• Proactive problem-solver, ability to stay one step ahead.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.