Customer Support Representative II

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Level 2: Estimated annual base pay: $24.77 (minimum) - $30.96 (midpoint) - $37.15(maximum)

Level 3: Estimated annual base pay: $ 26.70 (minimum) - $ 33.37 (midpoint) - $ 40.04 (maximum)

All members included in annual cash bonus opportunity

• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave
• Paid parental leave
• Adoption Assistance
• Employee Assistance Program, including mental health benefits
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Voluntary benefits, including:
  • Home / Auto Insurance discounts
  • Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Are you ready to make your mark? If you're a Customer Service Representative, we have an exciting opportunity for you!

Under direct supervision, reporting to the Manager/Supervisor to support the process of providing products and services per established policies and procedures to meet quality standards and expectation of the customer in a timely manner. Responsible for the account administration and interfacing with customers at a journeyman level, limited experience, product and customer knowledge. Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

What you will be doing...

• Process and maintain customer purchase orders, external customer purchase order systems, and electronic data interchange (EDI)
• Compiles and generates various customer/sales reports
• Contract review of customer purchase orders
• Maintain off-line sales systems as required (i.e., Product Master, FACT)
• Responds to customer pricing requests per established price list
• Interacts with other departments as required (order status, delivery updates, warranty & quality)
• File and maintain documentation
• Interfaces with customers on a day-to-day basis
• Over-time may be required with little or no notice to accommodate customer needs
• Prepares and submits customer quotations per established price list/catalog
• Responds to internal and external customer questions

What we are looking for...

• Solid knowledge of computer systems and software applications
• High level of professional communication and interpersonal skills
• Must work effectively in a team environment
• Able to multi-task, detail-oriented and able to prioritize workload efficiently
• May be required to have multi-lingual language capabilities dependent on customer base or location (verbal and written)
• Solid understanding of the sales process

Level 2

• US - High School Diploma or Equivalent
• 0-2 years Demonstrated work experience in customer-interface role and general business process understanding

Level 3

• US - High School Diploma or Equivalent
• 2 plus years Demonstrated work experience in customer-interface role and general business process understanding

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an Equal Opportunity Employer

EO/AA/M/F/Disabled/Protected Veterans