Operations Coordinator

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we're missing is you. Apply today!

About the role

The Operations Coordinator works side by side with the operations team and facilitates seamless and critical support functionality. In this key role, the coordinator reports directly to the manager of operations and interacts with our clients while working to support the needs of the various groups. This position performs the full cycle of customer service function, from accessing inbound customer data to ensuring the accuracy of the invoicing functions. They compile supporting documentation for accounting, invoice distribution, customer queries and collections. The position performs reception duties including fielding and directing inbound calls, receiving guests, managing internal and external mail distribution, filing, and providing administrative support.

Responsibilities:

• Client communications and supporting client requests.
• Working within NetSuite, responsible for new customer set-up, MCF document requests, sales order entry, and maintaining pricing.
• Store all reports and excel spreadsheets on OneDrive and share access with internal customers. Includes reports related to Transportation Compliance, Environmental Compliance, Health & Safety and other support areas as needed.
• Communicate with the Director of Operations and others regarding customer service issues regarding request for credit or partial credit of invoices due to quoted rates, billing discrepancies, QA/QC, or errors of omission.
• Track daily volume(s) received and provide daily, weekly, and monthly totals to the team.
• Track and enter Purchase Orders as necessary for invoices received.
• Responsible for tracking and reporting credit card use related to the local Mohawk branch.
• Order supplies for the business unit, including but not limited to general office supplies, chemicals, materials, etc. Track and update all branch expenditures/costs daily.
• Track daily driver's mileage/fuel for monthly reports to be submitted to Transportation. Ensure receipts are turned in daily with truck DVIRs. Notify Site Supervisor and/or Director of Operations, of any noted deficiency.
• Other duties include managing outgoing and incoming mail, filing, fax, ordering of supplies (including but not limited to chemicals, materials, etc.) and providing administrative support to Director of Operations and Controller.
• Manage billing for CES Mohawk and support CES Niagara as needed to cover for PTO.
• Maintain employee training files.
• Assist with tracking any collections activities, as needed.

Requirements:

• High school diploma or GED (General Education Degree).
• Associated degree preferred.
• Proficient in Microsoft Office, specifically Outlook, Word, and Excel.
• Minimum of 2 years' experience in office management and/or administrative role.
• Excellent written and verbal communication skills.
• Experience creating spreadsheets and generating reports.
• Ability to multitask and prioritize.
• Self-starter with strong problem-solving skills.

Physical Demands:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard

What Reworld Offers You:

• Health Care Benefits - start 1st day of employment
• Wellness Program Incentives & Rewards
• 401k - match up to 7%
• Paid Time Off (Vacation & Holiday)
• Paid Parental Leave
• Short-Term & Long-Term Disability Benefits
• Tuition Reimbursement
• Employee Referral Bonus

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

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If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the 'Contact Us' button. Under Inquires, select 'Careers' in the Interest field, fill out all required fields including your message. In the message section, please note this is a 'Job Application Accommodation Request'.

Attention Staffing Agencies & Search Firms

Reworld may sometimesselectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role)has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.