Operations Coordinator

Conveniently located by the Hollywood Burbank Airport, The Los Angeles Marriott Burbank Airport Hotel is near Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center. Offering amazing food and beverage outlets, this property also hosts an array of meetings in Burbank, offering 46,000 square feet of event space. Be part of this team and become one of their stars!

Compensation: $25.00-$28.00 per hour

Job Overview: Assists the General Manager and other operations managers in all facets of operations/service process, by typing, copying, distributing and filing all related correspondence as well as answering and responding appropriately to incoming telephone calls. Working with the operations to assist with guest needs and VIP services.

Responsibilities and Duties:

• Takes booking inquiry information via phone and prepares proper paperwork.
• Enters data, (operates various word processing and other software packages) to produce correspondence, forms, memoranda and other documents. Understands written and verbal instructions.
• Answers telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercises decision making skills to direct callers' request. Accurately records messages for staff and distributes the written messages to the staff members' office in a timely manner.
• Distributes printed documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier Transports printed documents weighing up to 10 pounds to offices, mailrooms and other locations throughout the hotel building.
• Organizes, files and retrieves documents in appropriate binders in order to maintain essential records used in the department op Organizes items alphabetically and numerically.
• Distributes outgoing and inter-office mail and documentation throughout hotel.
• Answers telephones for other individuals within department during their absence from the office.
• Assist with guest needs, amenities and or service recovery
• Works with operations managers to assist with directives from the GM's office
• Ensure proper GSS reporting.
• Assist with Sales/Event Groups as directed
• Participate and assist with team members events in partnership with People and Culture
• Staying on Top of Guest/Reservation emails.
• Send out reports as directed by the General Manager
• Performs other related duties as assigned.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Basic secretarial knowledge such as business letter formats and telephone etiquette.
• Excellent telephone skills and manners; ability to interact with fellow employees and clients of the hotel, both via phone and in person.
• Working knowledge of Microsoft Word 2000.
• Ability to read, write, and speak using excellent grammar and communication skills.
• Ability to input data into a computer.

Other Expectations:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
• Team Members are always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
• Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Working Conditions:

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

Education:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.

Experience: One to two years of prior comparable human resources, Sales Assistant, and or Front Office experience preferred.

Licenses or certificates: None required.

Grooming:

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

Other:

Additional language ability preferred.

Spire Hospitality participates in E-Verify