Director, IT Business Operations

Position Highlights:

• Position: Director, IT Business Operations
• Hourly Pay Range: $67.98 - $105.37. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
• Location: 3040 Salt Creek Lane, Arlington Heights, IL
• Full Time
• Hours: Monday-Friday, 8am - 5:00pm
• Hybrid Position
• Some travel to other corporate sites will be required (Warrenville - Skokie - Arlington Heights)

Job Summary:
As the Director, IT Business Operations at Endeavor Health, you will be responsible for managing the solutions and processes specific to areas of IT Finance, Service Delivery standard, Controls including life cycle management, from strategic planning, deployment, and processes of the solutions and platforms. In addition, you will be responsible for identifying opportunities with the goal of reducing manual efforts, contributing to growth of the organization, promotion of patient and user experience and creating innovative solutions with operations, fostering strong working relationships with key stakeholders and vendors to align technology solutions to the goals of the system, promoting the consistent use of available tools, techniques, workflows, and platforms, budgeting, and management/administrative tasks assigned.

To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.

What you will do:

• Portfolio and Team Leadership: Drives end-to-end activities for the Service Delivery, IT Finance, EPMO and Controls portfolios. Developing and leading teams for high performance outcomes.
• Solution Implementation Oversight: Provides direction for solution implementation including planning, technical setup, building, testing, training, deployment, optimizing, and support.
• Business Relationship and Requirement Management: Establishes relationships with domain leaders to understand strategic business needs and user requirements; identifies business requirements to guide specifications for ease of business operations.
• Governance, Cross-functional Collaboration, and Synergy Management: Lead or participates in governance committees and to collaborates with key stakeholders, leaders, and cross-functional teams to prioritize workload, identify synergies, and ensure seamless effective and efficient execution of touchpoints and deliverables. about priority and workload.
• Vendor Relationship and Solution Oversight: Collaborates with vendors to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health.
• Team Management and Leadership Oversight: Mentors' direct reports through oversight of activities such as: Capital and Operating budgets, policy and procedure development and maintenance, talent management and acquisition, sustaining relationships with operational stakeholders, governance activities, and other duties as assigned.
• Technology Trends and Innovation Strategy: Remains updated on latest technologies available in the market and promotes the implementation of relevant technologies. Participates in industry related organizations, such as HIMSS, CHIME, ITSM, as appropriate.
• Service Delivery, ITSM, and Financial Oversight: Coordinates and Manages: Service Delivery and adherence to ITSM foundation, Financial Management of the IT department (operating and capital), IT Audit and Compliance, and Executive Communication.
• Standards and Compliance Management: Establishes department standards for: policies and procedures, service standards and KPI's, IT financial management, and audit and compliance.

What you will need:

• Education: Bachelor's degree in technology, Computer Science or related field, OR equivalent work experience. (Master's Degree preferred)
• Certifications: ITIL Foundations
• Experience:
• Five (5) or more years ofexperience in managing processes, applications, or systems in a healthcare setting or relevant related industries.
• Three (3) or more years of leadership experience as defined as essential to the role.
• Unique or Preferred Skills:
• Excellent verbal and written communication and presentation skills.
• Strong technical skills.
• Strong understanding of information processing fundamentals and best practices.
• Ability to manage multiple complex projects with efficiency.
• Significant domain knowledge and interpersonal skills.
• Ability to identify, plan and execute strategic initiatives.
• Strong personal and ethical accountability
• Demonstrated analytical and critical thinking for problem solving / issue resolution.
• A lean towards curiosity, out of the box thinking and innovative.
• Focus on people and active engagement in recruitment and retention.

Benefits (For full time or part time positions):

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance.
• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.