New 
Tier 1 Service Desk - Technical Support
 TEKsystems | |
$16.25 - $18.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Texas, San Antonio | |
 Apr 04, 2025 | |
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Our partner is looking for a level 1 and level 2 support technician
* Respond to staff inquiries via phone, email, and chat, providing first-level technical support. * Troubleshoot and diagnose basic software and hardware issues, guiding users through step-by-step solutions. * Escalate complex issues to higher-level support teams when necessary. * Maintain detailed records of staff interactions, incidents, and resolutions using ticketing system. * Stay up to date on the latest technology and product offerings to provide knowledgeable support. * Collaborate with team members to continuously improve support processes and enhance staff satisfaction. * Setting up and configuring new devices, software, and user accounts. * Assist with basic training for users on company-supported software and applications. * Track and manage hardware inventory. * Maintain and update internal IT documentation Salary is larger than what is above! *Description* DSC HD Customer Service, Windows, MS Office, Troubleshooting *Skills* Help desk, Troubleshooting, Help desk support *Top Skills Details* Help desk,Troubleshooting,Help desk support *Additional Skills & Qualifications* DSC HD *Experience Level* Entry Level *Pay and Benefits* The pay range for this position is $16.25 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in San Antonio,TX. *Application Deadline* This position is anticipated to close on Apr 11, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |