Customer Service Representative

Lear For You

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CUSTOMER SERVICE REPRESENTATIVE

KENANSVILLE, NC

Under the direction of the Customer Service Manager the Customer Service Representative is responsible for ensuring demand is accurately entered and reflected in the system, shipping releases are created, goods shipped to releases, and any late orders are communicated to the customers. Responsible for all customer communication where shortages/overages are raised by the customer and working to effectively resolve the issue. Will be required to research and analyze release history, variation, shipping history etc. Monitor arrears that may cause premium freight, and FG built to releases but not shipped.

The Role:

Your work will include, but not be limited to:

• Responsible and be part of all customer communication for any issues arising out of material shortages.
• Report out on-time delivery misses and premium freights daily. Ensure data is entered accurately in Basics.
• Manage build outs by collecting information and communicating inventory and lead times to customers.
• Track manual releases and enter in Basics weekly, monitor and work with customers to switch them to EDI for release management.
• Should be able to recommend improvements to advance overall performance of the department.
• Work as a team player to assist other customer service representatives with any issues they may be experiencing.

Advantages of working at Lear in the functional group:

• Opportunities for advancement across Lear's manufacturing network and corporate offices.

Your Qualifications:

• High School Graduate or equivalent. Bachelor of Business Administration or Science a plus.
• Prior experience in the role of managing customer service, material management or procurement, preferably in the automotive industry.
• Excellent soft communication skills required when dealing with customers.
• Data analyzing capability and being able to present such to internal and external customers.

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Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.