Manager-Diabetes Treatment Ctr AMB: Diabetes Treatment Center-LLUMC

AMB: Diabetes Treatment Center-LLUMC Full-Time, Day Shift

Job Summary: The Manager-Diabetes Treatment Center exhibits strong business acumen and assists the director in providing administrative, human resource, and financial management of the Diabetes Treatment Center (DTC), a hospital-based outpatient clinic licensed under Loma Linda University Medical Center (LLUMC), a Magnet Recognized entity under the Loma Linda University Health (LLUH) system. The DTC is a mission-focused center of excellence and the preferred provider for diabetes education, management, and treatment with exceptional patient outcomes. Functions in a key operations role and collaborates with the director and medical director in developing, implementing, and maintaining the strategic plan and purpose for the DTC that is financially viable and congruent with Loma Linda University Health mission, vision, and values. Helps staff relate to the value and beneficial impact of daily service excellence practices. Partners with the multidisciplinary healthcare team to establish innovative approaches to patient access to care, treatment and education for the provision of whole-person care. Develops and maintains a collaborative, credible and trusting working relationship with the medical director, DTC leadership, administration to build better healthcare and disease self-management for those affected with diabetes. Provides assistance to the clinical leadership team to maintain American Diabetes Association (ADA) recognition for outpatient diabetes education program. Assists the director in managing daily operations of other service lines operating out of the DTC sharing space and staff, e.g., wound care services, bariatric services. Collaborates with leadership to ensure compatibility between service lines and efficient patient centric operations for each. Reinforces excellent customer service as a primary objective in the design of integrated operations. Demonstrates behaviors which support excellence in customer service and satisfaction, patient safety and professionalism. Models expertise in service recovery methodologies and capably resolves issues from dissatisfied customers. Exhibits effective leadership skills that embrace team members that are not direct reports. Guides and motivates clinical and non-clinical personnel in building consensus and facilitating change in a dynamic environment. Furthers a work environment of caring and cooperation among a culturally diverse workforce and participant population served. Performs other duties as needed.

Education and Experience: Bachelor's Degree in nursing required. Three years of nursing experience which has provided opportunity to demonstrate competencies in clinical nursing, leadership or education required, with at least two years of experience in a clinic setting preferred.

Knowledge and Skills: Substantial knowledge of business practices, finance, state and federal healthcare regulations and accreditation, performance improvement, quality, patient safety, and medical staff structure, and project management required. Demonstrates professional competency and ability to develop and champion department-specific performance improvement initiatives. Knowledge and application of adult learning principles, management techniques, and problem-solving methodologies in a proactive and creative manner. Ability to work effectively with a wide variety of staff. Able to read; write and speak with professional quality; use computer and software programs necessary to the position (e.g., Word, Excel, Power Point, Access); operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies ensuring compliance with regulatory standards, rules and laws; think critically; use sound judgment based on factual information and clinical knowledge; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: California Registered Nurse (RN) license required. Basic Life Support (BLS) Certification issued by the American Heart Association required.