Technical Trainer

Thompson Machinery
dental insurance, life insurance, paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing
United States, Tennessee, Memphis
Apr 09, 2025
Technical Trainer ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth. WHAT YOU WILL DO The Product Support Technical Trainer will support the Company's service technicians through one-on-one and classroom instruction. The position will be responsible for researching and developing curriculum, presenting those course materials, and will create and maintain resources for continual training. Will work closely with department supervisors, managers and branch managers to understand business needs, using that information to develop appropriate organizational training. Reporting to the Product Support Training Manager, the position will be based in either LaVergne, TN or Memphis, Tennessee . RESPONSIBILITIES Plan and coordinate focused training programs for technicians. Develop and conduct training and documentation on new procedures and systems. Conduct classroom training events at various company locations. Develop and maintain training curriculum, documentation and course presentation materials as a resource inventory for future use. Document and maintain training records for assigned operational units and class participants. Coordinate and maintain training resource inventory. Serve as Mentor to assigned Mentee candidates. Develop systematic career training pathways to assigned Mentees. Conducts mandatory training programs for all new personnel (i.e.: Forklift Safety, A/C 609, etc.). Collaborate with peers, subject matter experts, and end-user customers to define, clarify, and validate training requirements and specifications. Develop and conduct customer technical training sessions. Assist in recruiting efforts for all Thompson Machinery locations. Attend assigned Caterpillar instructor lead training. Travel between Thompson Machinery locations as assigned WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. Basic Qualifications: Possess a minimum of a High School diploma or equivalent, with a preference to completing training and/or equipment service and maintenance training through an accredited technical school, equipment dealership or manufacturer program. Five (5) or more years' experience with equipment service, diagnostics and troubleshooting construction equipment. Strong analytical skills and able to turn complex processes into workable training programs. Experience with and able to utilize Microsoft Office software applications software (MS Excel, Word, PowerPoint, Lotus Notes). Ability to learn and use Caterpillar proprietary software (ET, SIS, DBS, VIMS). Able to work in cross-functional groups and lead collaborative projects. Strong interpersonal, problem-solving and presentation skills. Demonstrate mentoring, coaching and team building skills. Effective time management skills. Attend training as required and actively seek to continually enhance understanding of processes and methodologies. Detailed understanding of Thompson Machinery products and services, with a focus on how customers use our products and services. Continuous professional development in the industries Thompson Machinery focuses on, while understanding our business model. Manage and build new and existing relationships. Focuses on team and the importance of working together to achieve success. Equipped with the soft skills necessary to be successful in interactions with others. Provide value to the company by being a contributing member of the training team, delivering products to both our customers and staff. WHAT'S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors. The Basics Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) What Sets Us Apart Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs *Thompson Machinery offers competitive salaries and a complete benefits package.* Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled. Apply Now Listing is current as of Apr 09, 2025 04:45 PM