Data Center Infrastructure Engineer

Please note, we are not offering H-1B or Green Card sponsorship for this position.

The University of Minnesota is committed to fostering local talent through employment opportunities. Prospective applicants must be located either in the state of Minnesota or near the Wisconsin border or otherwise open to relocation. This position will be on-site.

About The Position
At the University of Minnesota (UMN), we are dedicated to changing lives through research, education, and outreach. The Office of Information Technology (OIT) - the University's central IT department - offers an environment of trust, collaboration, and mission-focused work. Join our team and help us make a positive difference to the University as a first-level Data Center Infrastructure Operations professional.

This position is responsible for all day-to-day operations within a live production enterprise environment. Ideal candidates will maintain cleanliness, security, and compliance throughout our facilities. They will assist senior data center staff and help ensure the smooth operation of enterprise systems, collaborating across departments, and supporting a variety of teams and initiatives within the OIT department.

Responsibilities

• Coordinate with cross-functional teams to support and maintain stability and security of data center spaces, core node sites, and IT/Network closets.
• Plan, design, consult, and execute small to medium Data Center projects.
• Create, track, maintain, respond, and resolve Data Center related incidents and service requests (Moves, adds, and changes).
• Participate in post-mortems and after-action reviews in response to service outages or failures.
• Monitor and maintain Data Center IT and facility infrastructure and tools.
• Support the onboarding, coaching, mentoring, training, coordination, and work direction of student employees of the Data Center team.
• Create, maintain, and review documentation related to Data Center projects, operations, procedures, and metrics.
• Maintain environments that adhere to highly restricted data (HIPAA, FERPA, PCI, NIST 800-171, CMMC Level 2, etc.) as required and review/remediate security audits.
• Participate in on-call rotation, which involves carrying a communication device, and is expected to respond during non-business hours to resolve production problems and perform scheduled off-hour activities.

Required Qualifications

• BA/BS degree in a related field and OR a comparable combination of education, training, and experience to equal at least four years.
• Ability to work independently to define and complete projects in a set timeframe.
• Commitment and ability to build strong relationships with stakeholders and deliver effective solutions.
• Ability to lift light to heavy weight, up to 50 lbs.

Preferred Qualifications

• Experience with network and system troubleshooting tools.
• Previous experience working in an enterprise data center environment.
• IT certifications such as ITIL, A+, Network +, Security+, Low Voltage, or vendor support certifications from Dell, HP, or Lenovo.
• Understanding of core Lean/Agile principles or Scaled Agile Framework (SAFe).
• Desire to learn about supporting enterprise IT data centers.
• Action-oriented with an energy and enthusiasm for taking on new opportunities and challenges.

Pay Range: $60,000 - $67,000 annually; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).