Dir, Regional RE & Facilities

The Workplace and Facilities Management team at Spectrum is a vital part of the organization's Corporate Services division. Spectrum's real estate portfolio comprises approximately 25 million square feet and around 3,400 properties, which vary in size, complexity, and usage.

Charter Communications is a leading broadband connectivity company and cable operator serving nearly 32 million customers in 41 states. Through its Spectrum brand, the company offers a full range of state-of-the-art residential and business services, including Spectrum Internet, TV, Mobile and Voice. Charter's commitment to serving customers and exceeding their expectations is the bedrock of its business strategy and the philosophy that guides its over 101,000 employees.

BE PART OF THE CONNECTION

As the Director of Regional Real Estate and Facilities within Spectrum's Workplace and Facilities Management team, you will be responsible for supporting the workplace and facilities management service needs of multiple business units across a designated geography and portfolio. This position acts as a trusted advisor and strategic partner that leads and supports a comprehensive and holistic end-to-end occupancy experience practice for Charter Communication businesses, employees and visitors. This role leads and collaborates with others on the development and delivery of comprehensive, efficient and best-in-class real estate occupancy and operational experiences, planning strategies and solutions. It leads and supports the implementation of a best-in-class facilities management practice that delivers an optimized and efficient property operations outcome across their portfolio by following established and disciplined real estate performance management principles. This position acts as a primary workplace and facilities management business relationship management resource for multiple regional business units and other internal partners to help them navigate various Corporate Services real estate service teams and processes.

WHAT OUR DIRECTORS OF REAL ESTATE AND FACILITIES ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop and maintain relationships with key regional business unit leadership and facilities contacts across their assigned geography.
• Act as a Regional liaison and leader for Corporate Services managed real estate disciplines to regional business units as well as EHS, Risk Management, Legal, Finance, Procurement and other internal service delivery partners related to workplace and facilities management services and Charter's real estate portfolio objectives.
• Assist business units with coordination and interaction with Finance/Lease Administration, Program Management, Project Management, Portfolio Planning and Transaction Management. Work to develop and deliver consistent practices and quality customer service.
• Act as a subject matter expert and center of excellence resources to regional business units related to best-in-class facilities operations and administration principles. Participate in the development, implementation, and monitoring of facilities management policies and procedures.
• Lead, support and/or participate in sourcing strategies and real estate operational best practice development locally and across the entire Charter real estate portfolio.
• Lead, guide and support regional business units and facilities management resources in their implementation and oversight of robust facilities operational strategies that focus on safety, customer experience, relevant function, reliability and cost optimization.
• Follow a Total Cost of Occupancy methodology to achieve expected results.
• Lead, guide and support regional business units and facilities management resources in developing and executing an effective operational services and property reinvestment strategy to ensure that properties continue to perform as intended, meet business requirements, are safe and reliable and maintain their value. Actively participate in the annual Opex and Capex budget and planning process and monitors compliance with approved operating budget.
• Oversee an effective property site assessment practice through leading periodic property inspections in partnership with others that evaluates property condition and considers optimal maintenance and care for all building systems, structures, grounds, features, fixtures, spaces and areas within their assigned geography.
• Partner with regional business units and facilities management partners - coordinate and collaborate with the EHS, Corporate Physical Security, Risk Management and other internal service delivery teams to support their interests and objectives related to property operations and conditions.
• Make recommendations on typical property purchases or sales/dispositions, lease acquisitions or renewals.
• Support or manage construction or capital projects as necessary and in collaboration with Corporate Services construction management partners. May provide leadership, advice, guidance or support to regional or corporate construction management partners and others.
• Perform other duties as assigned.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

Education:

• Bachelor's Degree or relevant work experience of 10 years or more in commercial facilities/property management

Experience:

• Commercial real estate facilities, property management or similar experience - 10+ years

  Moderately complex real estate portfolio experience - retail, office and mixed-use properties - 7+ years

  Management/Supervisory experience - 5+ years

Skills:

• Intermediate office business software application skills and ability to use MS Office suite to support job duties

• Effective financial acumen - proficient budget development, ROI and operational best practice analysis

• Effective verbal, written, analytical and persuasive skills

• Proactive approach to problem solving - delivering predictable and relevant results

• Demonstrated ability to develop/utilize KPIs and performance metrics through benchmarking and best practices

• Demonstrated business sense and sense of urgency to achieve business results

• Broad experience in diverse and cross-functional corporate real estate disciplines

• General understanding of building construction with ability to read and interpret blueprints

• Ensure work related responsibilities are completed accurately and in a timely manner

• Highly client focused - Hospitality interest

• Must have valid Driver's License with satisfactory driving record

Abilities:

• Ability to read, write, speak and understand English

• Ability to lead, supervise, influence and motivate others

• Ability to work, plan, and prioritize independently and effectively with minimal supervision

• Ability to communicate effectively with all levels in the organization

• Ability to work effectively and deliver results in a team oriented, fast paced and high demand environment

• Ability to maintain a high level of confidentiality while working with highly sensitive information

• Ability to advocate for the team, partners and our customers - internal and external

• Ability to apply real estate strategic planning and portfolio performance management principles

• Ability to initiate and seek continuous improvement to deliver exceptional occupant experiences

Schedule:

• Full time
• This is an in-office position

• Mostly office environment with some time spent in the field outside of properties

• Frequently daily travel to properties within market area - 50% or more

• Potential overnight, multi-night travel to offices in market areas/out-of-town

• Must be available to respond to calls outside of normal business hours

Preferred Qualifications

Professional Designations:

• Property management designation such as RPA or CPM or equivalent desired

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you-at work and in life

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