Contact Center Representative - Banking Support

Mortgage Customer Support (remote)

This is a remote position open to any qualified applicant in the United States.

Job Summary
Interact over the phone or by chat with customers and internal team members to provide and process information in response to inquiries, concerns and requests about mortgage products and services.

Job Responsibilities

• Answer incoming calls from clients regarding mortgage loans: make outbound follow-up calls as necessary
• Completing allocation changes, non-financial requests, form requests, web assist, etc....
• Document call details accurately
• Resolve customer service-related issues
• Accountable to build/maintain effective relationships with customers
• Other duties as assigned

Required Qualifications

• Mortgage Industry Customer Support
• Contact Center experience

Minimum Qualifications

• High school diploma, general education degree or equivalent
• Basic understanding of mortgage industry preferred
• Customer service aptitude and orientation
• Excellent decision-making skills with the ability to solve problems to find "win-win" solutions
• Exceptional interpersonal and communication skills and ability to build rapport
• Must have knowledge of and/or ability to maneuver through multiple information screens
• Excellent troubleshooting skills, search skills, ability to approach problems logically
• Preferred Skills: Good verbal and written Communication Skills. Strong keyboard and typing skills required
• Excellent written and verbal communication skills
• Self-starter with excellent teamwork skills and an innate sense of urgency
• Ability to multi-task, prioritize, and manage time effectively
• Open to coaching and constructive feedback to become more effective and improve performance

Salary and Other Compensation:

Applications will be accepted until April 12, 2025.

The hourly rate for this position is between $18.00 - $30.00 per hour, depending on experience and other

qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and

subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Life & Disability Insurance

• Group health dental & Wellness
• Sick Leaves

* 401(k) plan and contributions

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this

posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.