Mortgage Customer Support (remote)

Mortgage Customer Support (remote)

This is a remote position open to any qualified applicant in the United States.

Job Summary

Interact over the phone or by chat with customers and internal team members to provide and process information in response to inquiries, concerns and requests about mortgage products and services.

Job Responsibilities

• Answer incoming calls from clients regarding mortgage loans: make outbound follow-up calls as necessary
• Completing allocation changes, non-financial requests, form requests, web assist, etc....
• Document call details accurately
• Resolve customer service-related issues
• Accountable to build/maintain effective relationships with customers
• Other duties as assigned

Salary and Other Compensation:

Applications will be accepted until April 12, 2025.

The hourly rate for this position is between $18.00 - $30.00 per hour, depending on experience and other

qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and

subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Life & Disability Insurance

* Group health dental & Wellness

* Sick Leaves

* 401(k) plan and contributions

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.