IT Support Specialist II

Kratos is looking for an IT Support Specialist 2 onsite at their Herndon, Virginia location.

Kratos Defense & Security Solutions, Inc. (NASDAQ:KTOS) develops and fields transformative, affordable technology, platforms, and systems for United States National Security related customers, allies, and commercial enterprises.

At Kratos, we encourage an entrepreneurial spirit balanced with discipline. We work hard, and take care of our customers, employees and families. Recognized as thought leaders in our industry, we are motivated by creating and delivering innovative solutions to our nation and global customers. We proactively build trusted relationships with our peers, partners and customers, and take ownership for our actions always striving to do the right thing.

Kratos offers medical, dental, vision, life, short and long term disability insurance, 401(k) savings plan, Employee Stock Purchase Plan (ESPP), paid time off, paid holidays, tuition reimbursement, and more.

GENERAL JOB SUMMARY:
Coordinates, diagnoses and troubleshoots incoming employee requests. Provides support to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. Roles can have an internal or external client focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with Professional Services and outsourcing functions. This position requires the ability to obtain security clearance, if needed.

ESSENTIAL JOB FUNCTIONS:
Develops professional expertise, applies company policies and procedures to resolve a variety of issues.
Determines a course of action based on guidelines and modifies processes and methods as required.
Works on problems of moderate scope which are often varied and routine where analysis of situations or data requires a review of a variety of factors.
Exercises judgment within defined procedures and practices to determine appropriate action.
Applies learned techniques and contributes to analysis and investigation to solve problems.
Normally receives little instruction on day-to-day work, general instructions on new assignments.
Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.
Focuses on providing standard professional advice and creating initial reports/analyzes for review by experienced team professionals.
Other duties as assigned.

SUPERVISORY RESPONSIBILITY: This position does not have supervisory responsibilities.

KNOWLEDGE, SKILLS & ABILITIES:
Possess the knowledge, skills, and abilities to perform the assigned duties, including computer skills.
Maintain sensitive and confidential information as required by company and government requirements.
Communicate and interact effectively with peers, supervisors, and public, including maintaining respect for others, and following company policies.
Have a willingness and ability to learn and utilize company technology for company required purposes, including, for example training, reviewing, and signing policies and procedures, benefits enrollment, and changes, and more.
Ability to read, understand, and follow instructions.
Ability to work in a fast paced environment.
Ability to maintain knowledge, skills, and abilities as it pertains to your job.

EDUCATION AND EXPERIENCE:
Typically requires a Bacheloris degree and a minimum of 2 years of related experience; or equivalent work experience and certifications.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:
Office/Manufacturing Environments
Ability to sit/stand for long periods of time
Repetitive motion (keyboard, mouse, etc.)
May lift up to 50 lbs

TRAVEL REQUIREMENTS: Yes, as needed, to other Kratos sites in the area that may need occasional support.

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Annual Salary Range: $65,003 - $70,200