Assistant Food & Beverage Manager

Wage - $28.00 - $29.50/Hour (Depending on Experience)

BENEFITS:

• Medical (Anthem)
• Dental (Aetna)
• Vision (VSP) and Life (The Hartford)
• Voluntary Benefits including Accidental, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
• Accidental Death & Dismemberment Insurance
• Voluntary Short & Long-Term Disability
• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Vacation and Sick Pay (Seattle PSST)
• Wellness Works Program
• $10 meal credit / per day worked
• Education Assistance Program
• Commuter - 40% subsidized
• Room Discounts with any Marriott Brand Hotel (31 different brand globally)
• Additional Room Discounts for select hotels within portfolio
• Two pairs of slip resistant shoes a year

ESSENTIAL SKILLS

• Understand the mission, vision and game plan of the hotel.
• Strong leadership skills and has the ability to apply them.
• Strong Guest relations skills and the ability to apply them.
• Establish goals and objectives to improve the department.
• Ability to understand Guests' service needs.
• Ability to be well organized, maintain concentration and complete all work assigned.
• Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
• Ability to converse calmly with irate Guests', co-workers or supervisors in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers and other departments as part of a team. Ability to build morale and spirit.
• Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
• Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
• Ability to take and give direction.
• Ability to hold teammates accountable
• Ability to interact with people beyond giving and receiving instructions, particularly in resolving complaints and problems.

JOB DUTIES

• Restaurant and Cafe Responsibilities
  
  
  
  • Responsible for online ordering platform execution
  • Responsible for ensuring guest experience
  • Responsible for maintaining online ordering platforms, point of sales, and online reputation
  • Engaging with guests to receive feedback and ensure an excellent experience
  • Owning and solving problems for guests and employees as they arise
  • Conduct inspections of work areas regularly and address items that need attention.
  
  
  
  
• Staff Management
  
  
  
  • Hold a pre-shift meeting with staff prior to reporting to stations.
  • Be prepared for each daily activity and review any variations with management and staff.
  • Ensure Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
  • Work in the Cafe and in the Restaurant as necessary to cover staffing gaps.
  • Communicate daily with department managers and F&B manager to assure consistency and pass on pertinent information.
  • Consistently monitor the performance of associates on an on-going basis and provide feedback. Address associate complaints and resolve problems.
  • Supervise the staff and handle any associate situation.
  • Ensure staff is properly groomed and uniformed at all times.
  • Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
  • Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
  • Maintain close control and inventory of uniforms, supplies, and equipment.
  • Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure service standards are in place.
  • Maintain a complete and accurate set of logs.
  • Prepare and submit accident or injury reports when needed.
  • Be a team player and encourage the teamwork attitude among staff.
  • Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
  • Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
  • Plan, assign and direct work of associates.
  • Promote open channels of communication between all hotel departments.
  
  
  
  
• Training

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  • Ensure all associates are safety conscious and trained in safe work practices.
  • Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
  • Facilitate new hire training.
  • Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
  
  
  
  
• ADMINISTRATIVE

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  • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  • Route associate commendations received from guests to the person responsible for assembling the daily packet.
  • Notify management of any pertinent information related to shift activities.
  • Determine the requirements for and the follow up on special groups, VIPs, etc.
  • Follow supervisor's instructions and completes other duties as directed or assigned.
  
  
  
  

JOB REQUIREMENTS:

• Must have a Bachelor's degree or 2 years' equivalent combination of education and experience.
• Must be able to work nights, weekends and holidays
• Must have Food Permit
• Must have MAST Certification within 30 days of employment

Astra Hotel is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to deanne.shawley@astrahotelseattle.com or call (206) 693-6040 to let us know the nature of your request.