IT Infrastructure Manager
Please see Special Instructions for more details.
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834
Position Details
Classification Information
| Position Classification Title |
IT (Information Technology) Professional, Principal Database Analyst |
| FLSA |
Exempt |
| Position Class |
12202 |
Position Overview
| Position Summary |
The Manager of Networking, Communications, and Infrastructure (
NCI) 's primary responsibility is to oversee the department's streamlined operation and ensure it aligns with the university's objectives. In addition, to support critical IT network communications, physical and electronic access services, server systems, telecommunications services, and data infrastructure systems.
This position provides project planning, monitoring, troubleshooting, maintenance, and installation of components within the division and general oversight of
NCI departments. In addition, the
NCIS department supports critical infrastructure areas on campus, including data networking, telephone systems, cabling and Wi-Fi systems, camera surveillance system, and campus servers and data center.
Technical Solutions Support and Management:
Provides Management, Departmental oversight, monitoring, troubleshooting, capacity planning, project management, and technical liaison supporting the IT Networking, Communications, Infrastructure, Server Management (
NCIS) department. Responsible for the day-to-day management of staff, infrastructure components, networking components, and associated vendors. Performs oversight duties of the campus internet connection, campus access requirements, camera surveillance system, data cable plant to include fiber optic backbone, campus
PBX,
VOIP phone and voicemail systems, and data center including servers and components. Oversees or performs the installation, maintenance, and support of associated infrastructure, access, telecom, and connectivity.
Strategy & Planning:
Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure and server administration and project management. Participate in the development of IT strategies in collaboration with the executive team. Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts. Establish service level agreements with business units.
Operational Management:
Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on. Conduct feasibility studies for various upgrade projects, improvements, and other conversions. Define hardware and software standards in conjunction with owners and stakeholders. Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure. Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure. * Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base. Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities. Practice IT asset management, including maintenance of component inventory and related documentation. Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
Acquisition & Deployment:
Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts. Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services. Assist with the planning and deployment of infrastructure security measures. |
Position Information
| Position Number |
001980 |
| Working Position Title |
IT Infrastructure Manager |
| Building and Room No. |
1205 Elva Jones Computer Science Bldg |
| Appointment Type |
Permanent Full-Time |
| If Time Limited. |
No |
| Appointment Length. |
12 months |
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
Emergency |
| Normal Work Schedule |
8-5 |
| Department Required Skills |
Experience: A minimum of 5 years of experience in network and telecommunications analysis in addition to the design of a major multi-vendor network or telecommunications environment is required. Demonstrated successful experience with managing complex network or telecommunications projects is required. 3-5 years of database, network administration, or system administration experience. System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus. Working knowledge of virtualization, VMWare, or equivalent. A minimum of 5 years of comprehensive management experience involving project management, planning, preparing project cost estimates, budget oversight and development, and supervision is required. Experience with data servers and desktop computer applications, including email, internet, word processing, database, and spreadsheets is required. Work experience in a higher education environment is preferred.
Skills: Strong supervisory, project management, administrative, budget management, and technical skills are required. An understanding of network design and voice, video, and data networking and telecommunications design, protocols, and products is required, including TCP/IP, routers, switches, intrusion/detection/prevention systems, video services, firewalls, telephone switches, voice mail systems, call record data collection, other related telecommunications equipment, applicable National Electric codes, installation and construction standards, and cable TV systems is required. A demonstrated ability to manage multiple technical projects with a high degree of detail while working with potentially short deadlines is required. An in-depth understanding of current and emerging voice, data, and telecommunications technologies are required. Effective interpersonal, customer service, organizational, and team-building skills are required. The ability to maintain confidentiality regarding the information processed, stored, transmitted, or accessed by the systems is required. Excellent verbal and written communication skills and proficiency in writing technical specification documents are required. The ability to work with a variety of constituencies possessing a wide range of technical knowledge is required. The ability to solve management, technical, installation, scheduling and other related problems is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. An understanding of digital telephony engineering and video-based distributed learning systems is preferred. Knowledge of data networking, IEEE cabling standards and connectivity, internet routing, switching, TDM, digital and IP Phone systems, Virtual server systems, server hardware/software, and operating system deployment. Knowledge of Firewalls and data access.
Other: The twenty-four-hour scope of University operations requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University's networks. Occasional travel to remote sites to provide support or engage in professional development opportunities is required.
|
| Preferred Years Experience, Skills, Training, Education |
- M.S degree in Information Technology, Technology Management, Computer Technology or a comparable field with an emphasis in Data Networking, Telecommunications, Systems Administration, Data Center Management, or Infrastructure systems. Eight (8) to ten (10) + years experience in maintaining systems and networking infrastructures, preferably in a higher education environment. A combination of education and experience will be considered. * Extensive experience developing and maintaining custom systems and networking/communication or telecommunication interfaces.
- Extensive experience in networking, infrastructure, and server hardware installation, programming, and configuration: (Cisco, Avaya, Juniper, F5, Dell, EMC, VMWARE, PaloAlto). * Extensive knowledge of internet networking topologies and applications such as WIFI, mesh networking, SONET, MPLS, BGP. Experience with Disaster Recovery methods and server backup systems.
- Advanced knowledge of Banner/ERP systems, network, and communications monitoring, access infrastructures, systems programming, and server management.
- Advanced knowledge and experience in capacity planning, budget management, staff supervision, and ongoing maintenance of centralized systems.
- Outstanding communication skills with a demonstrated ability to work in a team environment and proven experience fostering positive team-spirited technology culture in higher education.
|
| Required License or Certification |
B.S degree in Information Technology, Technology Management, Computer Technology or a comparable field with an emphasis in Data Networking, Telecommunications, Systems Administration, Data Center Management, or Infrastructure systems. |
| Valid US Driver's License |
Yes |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
|
Posting Details
Posting Details
| Internal Posting Only |
No |
| Time Limited Position |
No |
| Appointment Length |
12 months |
| Salary |
Salary commensurate with education and experience |
| Open Date |
04/14/2025 |
| Close Date |
|
| Open Until Filled |
Yes |
| Special Instructions Summary |
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
- *
Do you have a Bachelor's Degree or higher?
Do you have at least 3-5 years of experience working on or leading network and server administration teams?
Required Documents
- Resume
- Cover Letter
- References List
Optional Documents
- Certificate of Release or Discharge from Active Duty (DD-214)
- Unofficial Transcript
|
Winston Salem State University
Salary commensurate with education and experience
Apr 14, 2025