Information Systems Lab Technology Lead

RTI International (RTI) is both a global research institute and a leading international development organization based out of North Carolina. At RTI, you will find work you believe in, tackling some of the most complex global challenges of our time. Our mission is to impact the wellbeing of 1 billion people by 2030 through science-based solutions in climate, education, health, and equity. Our staff promote meaningful change around the world helping people live healthier, more productive, and more independent lives.

If you are looking for an opportunity to make a real difference, RTI is the place for you. Join us in our commitment to teamwork, belonging, and the passion to change the world.

The successful candidate will join RTI's Global Technology Solutions (GTS) reporting directly to the Senior Director, GTS Technology Leader.

The Technology Lead is responsible for the maintenance and advancement of digital technology and IT capabilities within the laboratory business units, Discovery Science (DS) and Technology Advancement and Commercialization (TAC). This position works closely with GTS, business unit leaders, and laboratory staff to evaluate, administer, and manage current technology and inform the strategy for future technology use in the organization.

Essential Duties:

• Perform thorough evaluation of current laboratory technology capabilities, needs, and gaps, informing current operational updates and future strategy for computing needs.
• Partner with key stakeholders across RTI to develop approaches for differentiating digital capabilities and solutions, including criteria for build vs buy.
• Regularly collaborate with business unit staff to ensure technology needs are evaluated and executed on an on-going basis.
• Implement, maintain, and support technology tools to support laboratory operations.
• Ensure adequate and redundant delivery of technology operations and support.
• Maintain validation for laboratory systems where required.
• Manage GTS laboratory deskside support staff to ensure timely and adequate resolution technology break/fix issues.
• Assess external technology opportunities and threats as key inputs to making the best decisions on the overall technology strategy.
• Be a thought leader on emerging lab technologies, informing best technology tools and practices to further lab business unit priorities & overall technology strategy.
• Be a champion and change agent for the user community to create and sustain technology adoption.
• Foster an internal culture of teamwork, transparent communication, collaboration, and integration.
• Drive and foster excellent technology customer service, quality, diversity of thought, and continuous improvement.

Minimum Required Education & Experience

A bachelor's degree in business administration, IT, engineering, computer science, or related field. Master's degree preferred. Eight years or more years of progressive lab computing experience.

• Proven expertise in laboratory technology administration, support, and management
• Proven experience in technology evaluation, process improvement, and system selection
• Proven experience with customer-centric technology delivery and creating end user satisfaction
• Understanding of the evolving landscape for laboratory computing technology
• Working knowledge and experience with laboratory sciences from a digital technology perspective, for example Lab instruments and instrumentation software (e.g., LabView), data analysis (e.g., MATLAB, R Python, Origin), modeling simulation (e.g., ASPEN, TEA, Solid Works), laboratory networking and data retrieval
• Working knowledge of the development and execution long-range strategic plans
• Ability to effectively drive business, culture, and digital technology change in a dynamic and complex operating environment
• Experience in project management, agile/scrum delivery models, and release management

For San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The anticipated pay range for this role is listed below. Our pay ranges represent national averages and may vary by location as a geographic differential may be applied to some locations within the United States. RTI considers multiple factors when making an offer including, for example: established salary range, internal budget, business needs, and education and years of work experience possessed by the applicant. Further, salary is merely one element to our offer.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a generous paid time off policy, merit based annual increases, bonus opportunities and a robust recognition program. Other benefits include a competitive range of insurance plans (including health, dental, life, and short-term and long-term disability), access to a retirement savings program such as a 401(k) plan, paid parental leave for all parents, financial assistance with adoption expenses or infertility treatments, financial reimbursement for education and developmental opportunities, an employee assistance program, and numerous other offerings to support a healthy work-life balance.