Account Resolution Specialist

Linde Gas & Equipment Inc
Account Resolution Specialist
Location: Cahokia, IL

Linde Gas & Equipment Inc. is seeking an Account Resolution Specialist to join our team located in Cahokia, IL.

The Account Resolution Specialist will be responsible for the investigations and analysis of customer accounts while working within established guidelines. This position will resolve moderately complex credit problems and will work with the business on highly sensitive accounts. The Account Resolution Specialist will work directly with customers to resolve past due balances and correct order to cash issues.

What we offer you!

• Competitive compensation
• Comprehensive benefit plan (medical, dental, vision and more)
• 401(k) retirement savings plan
• Paid time off (vacation, holidays, PTO)
• Employee discount programs
• Career growth opportunities
• Pay range: $18.56 - $24.76 hourly (commensurate with experience)

What you will be doing (1st shift):

• Responsible for addressing and resolving a portion of open disputes entered into JDE.
• Create and maintain successful partnership with the region to coordinate necessary research into issues preventing payment and resolving them in a timely fashion.
• Ability to prioritize, make credit release decisions following procedures as stated in The PDI Way, handle escalation calls with difficult customers and bring to a resolution that acknowledges customer needs yet serves Linde's best interests
• Resolves moderately complex credit problems but may request assistance on highly sensitive accounts
• Make some decisions regarding credit extension within predetermined guidelines
• Contacts customers regarding delinquent payments and assists in the collection of past due accounts
• Drive the deduction management process for a designated area in order to reduce open AR tied up in deductions, and minimize bad debt associated with unresolved issues.
• Drive performance to reduce Days Sales Outstanding to meet business objectives.
• Identify root cause and implement process improvements.
• Effectively communicate with management and provide reporting.
• Support management with meeting goals/objectives

What makes you great:

• Responsible for addressing and resolving a portion of open disputes entered into JDE.
• Create and maintain successful partnership with the region to coordinate necessary research into issues preventing payment and resolving them in a timely fashion.
• Ability to prioritize, make credit release decisions following procedures as stated in The PDI Way, handle escalation calls with difficult customers and bring to a resolution that acknowledges customer needs yet serves Linde's best interests
• Resolves moderately complex credit problems but may request assistance on highly sensitive accounts
• Make some decisions regarding credit extension within predetermined guidelines
• Contacts customers regarding delinquent payments and assists in the collection of past due accounts
• Drive the deduction management process for a designated area in order to reduce open AR tied up in deductions, and minimize bad debt associated with unresolved issues.
• Drive performance to reduce Days Sales Outstanding to meet business objectives.
• Identify root cause and implement process improvements.
• Effectively communicate with management and provide reporting.
• Support management with meeting goals/objectives

Why you will enjoy working with us

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion.

Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet.

For more information about the company, please visit our website.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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